Director, Clinical Operations
1 month ago
X4 Life Sciences have partnered with an exciting biotechnology company who are transitioning into the clinical stage. As a result, are looking for a Director of Clinical Operations to help lead the team through these plans.
Job Description:
As the Director of Clinical Operations, you will oversee the seamless onboarding of new customers and spearhead efforts to enhance clinical workflows, patient care, and implementation support. Your responsibilities will include providing strategic direction and leadership to achieve operational excellence and ensure high levels of customer satisfaction.
Responsibilities Include:
- Lead the strategic planning and execution of the onboarding and implementation processes for new clients, ensuring a smooth transition and successful setup.
- Manage a portfolio of large health system clients, overseeing implementation projects and coordinating cross-functional teams to meet project objectives.
- Enhance customer engagement, satisfaction, and commitment during the implementation phase through strategic communication and proactive feedback gathering.
- Manage go-live escalations, mitigate risks, and collaborate with cross-functional teams to develop proactive solutions.
- Collaborate with sales, customer success, product, engineering, and supply chain teams to scale company's solutions and maintain operational consistency across the customer base.
- Oversee logistics operations, working with the supply chain and other internal departments to streamline processes.
- Lead the creation and distribution of customer-facing materials, documentation, and implementation resources to optimize company's onboarding process.
Requirements:
- Bachelor's degree in clinical sciences or a related field.
- Over 10 years of experience in clinical product support, clinical operations, and management within the medical device industry.
- Proven track record in developing ramp-up plans for early-stage companies, including clinical support strategy, new hiring, budgeting, and executing plans to deliver excellent customer support.
- Experience with implementing Remote Patient Monitoring systems.
- In-depth knowledge of regulations and compliance requirements for class II medical devices.
If this could be of interest or you would like to find out more information, apply now
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