Desktop Support Specialist

6 days ago


Palo Alto, United States HCLTech Full time

Requirements

  • Must possess a professional demeanor and strong customer service/consulting/training skills
  • Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
  • Basic understanding of networks, Intel servers and telecoms
  • Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • Strong Microsoft operating system troubleshooting skills
  • Strong macOS operating system (Big Sur & above) troubleshooting skills
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Must be self-motivated and the ability to work independently with minimal supervision
  • Must have excellent time management skills
  • Must be detail and process oriented
  • Ability to walk long distances across large facilities
  • Must be able to pass a background security check
  • Valid driver’s license and reliable transportation

What will make a candidate stand out

  • Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
  • Experience working with executives
  • Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
  • Experience performing remote control of PCs and video conferencing knowledge
  • SCCM experience



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