Desktop Support Technician

2 weeks ago

palo alto, United States Tata Technologies Full time

At Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a Desktop Support Technician to strengthen our team in Palo Alto, CA.


JOB DESCRIPTION


Responsibilities:

- Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac

-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools

- Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.

- Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives

- Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

- Ability to coordinate and communicate at all levels within the organization

- Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs

- Tech Savvy

- Ability and passion for learning new technology and tools

- Passion for Customer Support

- A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time

- Prioritization Skills

- The ability to analyze support requests and prioritize them based on impact

- Discipline

- The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication

- Ability to articulate technical solutions to non-technical users in simple and easy to understand terms


If you are passionate about bringing innovation to the projects, you work on then we would love to hear from you. We offer a complete benefits package, including; medical, dental, vision, life insurance, short- and long-term disability, FMLA and 401K.


Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.


Tata Technologies: Engineering a better world.

Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.

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