Call Center Representative
3 weeks ago
Our client, a large hospital group, is seeking a Medical Call Center Rep to join their team out of Somerville, MA
*** This is a 6-9 month contract that could extend or convert based on performance***
What You Will Be Doing
- Responds to all telephone inquiries for patient information which may include handling confidential information.
- Respond to requests from staff regarding department on-call schedules.
- Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
- Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
What qualifications will make you successful?
- High school diploma or equivalent.
- Able to type 35 wpm and knowledge of popular MS Windows software applications.
- Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
- Knowledge of medical terminology preferred.
- A combination of education and experience may be substituted for requirements.
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy. Applicants need to make their needs known in advance.
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