SCHEDULING SPECIALIST AMBULATORY CONTACT CENTER
2 weeks ago
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity
We are seeking full-time Scheduling Specialists to support Ambulatory patients and providers. This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward
Location
Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA). Our 160-person office suite serves as the onboarding/training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice/Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative. Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding/training. There are possible options for hybrid work after the successful completion of the training program, based on performance. This role is M-F 40 hours required.
Qualifications
Education
* High School Diploma required
* Associate's Degree preferred
* Completion of a certified Medical Terminology course preferred
Experience
* Medical office or health care or other relevant experience required
* Prior customer service work experience, specifically in a contact/call center environment preferred
* Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
* Epic experience strongly preferred
Required Shifts and Location
* Monday Through Friday 40 hours per week onsite at our Assembly Row MGB Office
* Shifts are 8:00am-4:30 and / or 8:30am-5:00, Training starts at 8am ET, this is required for the first 2-4 weeks.
* Onsite M-F at Assembly Row, a possible hybrid model may be discussed after 90 days based on performance and business needs
-
Scheduling Specialist Ambulatory Contact Center
2 weeks ago
Somerville, United States Partners Healthcare System Full timeAbout Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Scheduling Specialist Ambulatory Contact Center
2 weeks ago
Somerville, United States Partners Healthcare System Full timeAbout Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Somerville, United States Partners Healthcare System Full timeAbout Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Scheduling Specialist
2 weeks ago
Somerville, United States Massachusetts General Hospital Full timeAbout Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
SOMERVILLE, MA, United States Mass General Brigham Full timeDescriptionAbout UsMass General Brigham Integrated Care (iCare) is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total...
-
PATIENT SERVICES SPECIALIST
6 days ago
El Paso, TX 88568, USA, United States Texas Tech University Health Science Center Full timeAnswers and handles contact center appointment calls appropriately according to department procedures and guidelines. Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing Patient Services, Specialist, Patient, Customer Service, Healthcare, Education
-
Rn Preop/pacu Prn
13 hours ago
Somerville, United States Somerset Ambulatory Surgery Center (10915) Full time**_Somerset Ambulatory Surgical Center_** has an immediate need for a per diem PreOp/PACU RN! **Job Summary**:The RN Pre-op/PACU is a Registered Nurse that provides quality patient care using the nursing process, the medical plan of care, and organizational policies. The RN Pre-op/PACU provides safe, effective, and quality patient-family centered care in...
-
Seattle, WA 98113, USA, United States University of Washington Full timeUW Medical Center-Northwest- Ambulatory Float Pool has an outstanding opportunity for a Patient Services Specialist 2.WORK SCHEDULEFull-time (40 hours per week)Monday-Friday 8:00 am-4:30 pmPOSITION HIGHLIGHTSBring Service Excellence and customer service to the interdisciplinary care teamAbility to learn from multiple clinicsOpportunity to provide career...
-
PATIENT SERVICES REPRESENTATIVE, CONTACT CENTER
2 weeks ago
Cambridge, MA 02138, USA, United States Massachusetts Institute of Technology Full timeREQUIRED: high school diploma or its equivalent; at least two years of experience in a customer service or administrative role; ability to perform multiple tasks simultaneously; and effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff. PREFERRED: experience in a healthcare setting. Job...
-
REGISTERED NURSE
6 days ago
Boston, MA 02298, USA, United States Boston Medical Center Full timePOSITION SUMMARY:The registered nurse, adheres to the rules and regulations of the Massachusetts Board of Registration in Nursing. is primarily responsible for professional performance and direct patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients and their families...
-
Cambridge, MA 02140, USA, United States Massachusetts Institute of Technology Full timePATIENT SERVICES REPRESENTATIVE, CONTACT CENTER, MIT Health, to manage incoming telephone calls and inbox messages from patients, often acting as the first point of contact that patients and other personnel will have with MIT Health. Responsibilities Patient Services, Representative, Patient, Customer Service, Healthcare, Education
-
PATIENT SCHEDULING REPRESENTATIVE
6 days ago
Madison, WI 53706, USA, United States UW Health Partners Full timeWork Schedule:50% FTE, 20 hours per week. Shifts scheduled Monday through Friday between the hours of 7:00 AM - 11:00 AM or 7:00 AM - 11:45 AM. Saturdays 7:30 AM - 1:30 PM, When working Saturday two days off during the week. Flexible start times required as hours may vary based on the operational needs of the department.Pay:Pay starts at $18.40 per hour,...
-
NURSING EDUCATION SPECIALIST
4 weeks ago
Middleton, WI 53562, USA, United States UW Health Partners Full timeDescription:Work Schedule:90% FTE. The scheduled shifts are primarily Monday-Friday day shifts with some off shifts and weekends. Hours may vary based on the needs of the department. You will work on-site primarily at University Hospital Clinics located in Madison, WI with occasional travel required to support various regional clinic locations.Be part of...
-
NURSE (RN) - CANCER CENTER
4 weeks ago
Boston, MA 02298, USA, United States Partners Healthcare System Full timePractice Nurse in Mass General Cancer CenterSummary of Position:Mass General Cancer Center is at the forefront in providing specialized, coordinated cancer care and includes over 500 dedicated cancer specialists and more than 30 multidisciplinary disease centers and programs. The Practice Nurse practices at a high level of autonomy and accountability in...
-
NURSE (RN) - CANCER CENTER
4 weeks ago
Boston, MA 02298, USA, United States Massachusetts General Hospital Full timePractice Nurse in Mass General Cancer CenterSummary of Position:Mass General Cancer Center is at the forefront in providing specialized, coordinated cancer care and includes over 500 dedicated cancer specialists and more than 30 multidisciplinary disease centers and programs. This is a great position as a Practice Nurse in the Gastrointestinal Oncology...
-
PATIENT SCHEDULING REPRESENTATIVE
6 days ago
Madison, WI 53718, USA, United States UW Health Full timeJob DescriptionWork Schedule: 50% FTE, 20 hours per week. Shifts scheduled Monday through Friday between the hours of 7:00 AM - 11:00 AM or 7:00 AM - 11:45 AM. Saturdays 7:30 AM - 1:30 PM, When working Saturday two days off during the week. Flexible start times required as hours may vary based on the operational needs of the department.Pay:Pay starts at...
-
Lancaster, CA 93534, USA, United States Apollo Surgery Center Full timeApollo Surgery Center is a GI Endoscopy center located in Lancaster, CA. We are seeking a per diem registered nurse to join our team that offers an excellent opportunity for personal and professional growth. The Ambulatory Surgery Center RN will be responsible for assessing, planning, implementing and coordinating patient care throughout the operative...
-
SR. PATIENT SERVICES SPECIALIST
2 weeks ago
El Paso, TX 79910, USA, United States Texas Tech University Full timePosition DescriptionThis position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient's...
-
PROVIDER SCHEDULING COORDINATOR
2 weeks ago
Boston, MA 02298, USA, United States Joslin Diabetes Center Full timeOverviewThe Provider Scheduling Coordinator will be responsible for coordinating and managing the master provider schedules for the clinics.This role will work collaboratively with specialty clinics within Adult Diabetes (AD), Beetham Eye Institute (BEI), and Pediatrics to ensure adequate coverage is provided. Actively assign hospital coverage, weekend call,...
-
REGISTERED NURSE
3 days ago
Enid, OK 73702, USA, United States Integris Health Full timeINTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a RN in Enid, OK. In this position, you'll be a part of our INTEGRIS Health Bass Baptist Health Center Ambulatory Infusion Center team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with...