Medical Office Manager
2 weeks ago
Job description
This is a shared position with our already existing office manager. We believe that collaboration is key and that everyone has strengths to help us be better together.
Dagenhart Health and Wellness is looking for experienced Office Manager for our Frederick and Hagerstown locations. The Office Manager will be primarily located in our Frederick office and will be responsible for organizing and coordinating the day-to-day management of office administration to ensure effectiveness, efficiency, and safety. We are looking for an energetic and organized professional capable of navigating the daily management of a busy and diverse mental health practice.
Duties include, but are not limited to:
- The office manager will report directly to owners, closely collaborating with existing office manager, and work closely with all staff
- Oversee/Supervise the work of all administrative staff to ensure efficiency and productivity that meets company standards.
- Identify, support, and encourage employees struggling in their roles.
- Maintain performance evaluations for all administrative staff during 90 day probationary period for new hires, and annually for current admin staff.
- Manage conflicts within the office in a timely manner while addressing performance and behavioral concerns.
- Ability to successfully communicate and mitigate patients questions, concerns, and complaints.
- Facilitate maintenance of all office equipment including cleaning, maintenance, and/or repairs.
- Capable of wearing numerous hats that supports, encourages, and assists admin staff as needed.
- Maintains, delegates, and/or assists in any and all admin responsibilities as needed.
- Maintains office files; implements an efficient system for other staff to access files and records.
- Performs other related duties as assigned.
Job Qualifications:
- Minimum of (3-5) years prior medical office experience.
- Minimum of (2) years experience in a supervisory role in a medical and/or behavioral healthcare setting.
- Minimum of a high school diploma or equivalent. Associates or Bachelors degree preferred.
- Proven office management, administrative, or assistant experience
- Knowledge of medical office management responsibilities and procedures (including PHI, HIPAA, COMAR, CAQH, and Insurance Credentialing)
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in Microsoft Office; Computer skills and knowledge of Electronic Medical Records
- Knowledge of insurance reimbursement policies and CPT coding policies.
- Knowledge of clerical practices and procedures
- Knowledge of business and management principles, including interviewing, hiring, and training of admin staff.
- Implement quality control for best customer service outcomes and areas of improvement
- Ability to be flexible with schedule to fill in where support is needed.
Job Type: Full-time
Pay: $23.50 - $26.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Ability to commute: Must be able to reliably commute to both Frederick and Hagerstown locations. (Required)
Experience:
- Management: 3 years (Required)
Work Location: In person
Please visit our website to learn more about us at www.dagenharthealth.com
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