Medical Office Coordinator

13 hours ago


Frederick, Maryland, United States Foot And Ankle Specialists Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Front Desk Receptionist to join our team at Foot And Ankle Specialists. This role is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.

Key Responsibilities
  • Welcome patients and answer questions and concerns in a professional and courteous manner.
  • Answer incoming calls, provide information, and transfer calls or take messages as necessary.
  • Schedule appointments and maintain accurate patient records.
  • Collect patient information, including personal and financial details, and update records accordingly.
  • Facilitate patient flow by notifying providers of patient arrival and communicating with patients and clinical staff.
  • Maintain and update patient records using data entry, faxing, and scanning.
  • Collect deductibles, coinsurance, balances, copays, and sell OTC items.
  • Check AR/AP changes and update records accordingly.
  • Maintain multiple doctor's schedules and list of orthotics received.
  • Check next day charts for insurance eligibility and necessary referrals and prior authorizations.
  • Prepare end of day reports, deposit slips, and upload to shared files daily.
  • Review billing claims and denials and collect necessary information from providers or patients.
Requirements
  • High School Diploma/GED equivalent.
  • Ability to establish and maintain effective working relationships with patients, other employees, and the public.
  • 2+ years' admin support in a medical environment preferred.
  • Knowledge of health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred.
  • Excellent customer service skills.
  • Able to work in a fast-paced and demanding work environment.
  • Strong work ethic and professionalism at all times.
  • Team mentality, flexibility, and willingness to learn.
  • Effective communication, multi-tasking, and working under pressure.
  • Attention to detail and commitment to customer satisfaction.
  • HIPAA compliance.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.



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