Business Systems Analyst

3 weeks ago

Austin, United States Intelliswift Software Full time

Job Description

Company’s Global Business Solutions (GBS) organization operates in several shared service centers around the world. We are seeking an experienced Business Systems Analyst, to support Company's global H2R Workforce Management Program. This roles responsibilities would also include tier two support to our helplines, configuration of UKGs Workforce Central timekeeping, advanced scheduling, attendance modules and other third party applications like Workday, WorkJam and others. The Workforce Management Program supports multiple cross-functional global partners and customers at Company with their various business needs ranging from business expansion to People team initiatives to global finance compliance enhancements.

Key Qualifications

• Strong working knowledge and configuration experience with UKG Workforce Central 8.1+ Timekeeping, Advanced Scheduling, Attendance, AtteStation Tool Kit and WIM. UKG Pro WFM experience is a plus

• Strong problem solving and analytical skills, excellent written and oral communication and the ability to identify solutions according to changing business needs

• Ability to lead and multi-task across multiple global initiatives while working independently and collaboratively to work tickets and solutions on time, accurately in a fast-paced and dynamic environment

• Capacity to connect with and engage cross-functional, multi-region partners and customers to achieve the desired results

• Understanding of the support lifecycle including configuration analysis, integration technical understanding, performing UAT, work with cross functional partners, and supporting warranty efforts

• Experience working with integrated HRIS systems like WorkDay

Description

Serve as the subject matter expert working with various cross functional internal and external partners on problem solving and developing business process solutions to meet or exceed local SLA metrics, program, organizational goals and initiatives


Maintain close partnership with local helplines as a tier two level support partner. Manage regional tier two support production queue, addressing production issues within SLA standards


Support the Workforce Management GPO team in gathering and documenting business requirements, identifying possible solutions, testing of systems functionality, and leading implementation and process change


Working closely with external vendors and various internal organizations, including HR, Legal, Benefits, Compensation, and technical teams on operational/support requiring the development of automated/systematic solutions


Develop strong cross functional business partnerships which enable comprehensive, end-to-end solutions


Creating As Is and To Be Process, system configuration documentation and create/update business K-Base


Coordinating issue resolution for Hire to Retire core teams in payroll, compliance, legal and HR systems

Education & Experience

• 5 to 10 years experiencing supporting Workforce Management Programs

o Specifically, UKG front end configuration and end user business processes

Additional Qualifications

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

• Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner

• Ability to deliver timely and accurately in a fast-paced and dynamic environment

• Ability to deal with ambiguity, work independently, be a self-starter

• Familiarity with related HRIS and Finance enterprise systems a plus

• Outstanding verbal and written communication skills

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