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Customer Service Assistant
3 months ago
Company Description
AvistaTech is an experienced, dynamic and innovative team of consultants who are highly specialized in the technology consulting and recruitment industries. New technologies can change the rules of the game for an industry and, in some cases, the global economy. Many of these great ideas never make the move from academic idea, laboratory or prototype to a real-world application. We work with clients to help them move these complex and innovative ideas forward. We can help you define how your strategy should be approached in a changing technology climate. Our consultants can support your need to still reach agreements between internal client info and IT groups on what systems can and cannot be changed in the foreseeable future, and to deliver systems changes in a way that integrates, rather than fragments, business processes and data.
Role Description
This is a part-time remote role for a Customer Service Assistant at AvistaTech, USA. The Customer Service Assistant will be responsible for providing excellent customer service to clients, assisting with inquiries and resolving issues in a timely and professional manner. The role may involve communicating with customers via phone, email, or chat, and maintaining accurate records of interactions. The Customer Service Assistant will also collaborate with other team members to ensure customer satisfaction and contribute to the continuous improvement of our customer service processes.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to handle customer inquiries and complaints with patience and empathy
- Proficiency in using customer service software, databases, and tools
- Good organizational and time management skills
- Attention to detail and accuracy in handling customer information and requests
- Ability to work independently and as part of a team
- Prior experience in customer service or a related field is preferred
