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Bilingual Manager of Accounts
3 months ago
Bilingual Strategic Accounts Manger - Oxnard, CA
(Staffing Industry Experience Required)
The Bilingual Strategic Accounts Manager is fully accountable for the long-term evolution of the client’s staffing
operations including the overall direction and operational management of all business activities. This role is
responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of
customer goods and service. This role oversees employee relations at the site - including coaching,
performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and
engagement through superior customer service and develops relationships with supervisors and associates.
This role anticipates staffing requirements and expectations; develops value-added services to support
changing client needs through daily recruitment/fulfilment activities, and measurements against established
KPIs. This role is responsible for day-to-day management of colleague performance to include coaching and
development of the client staffing team to ensure all service levels and performance metrics are met.
Your Role & Responsibilities:
• Fosters a consultative relationship with the client across all levels of management to ensure a clear
understanding of the client’s business, staffing needs, culture, and program expectations.
• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results
to meet and exceed fill rate and on-time fill rate goals.
• Anticipates and understands the local talent market and put in place a workforce planning strategy to
ensure a continuous pipeline of quality talent.
• Delivers client customized new hire orientations.
• Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates
with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance
software).
• Proactively identifies and raises issues around limited and/or excess staff capacity.
• Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional
development needs.
The above job description is not intended to be an all-inclusive list of duties and
standards of the position. Incumbents will follow any other instructions and
perform any other duties, as assigned by their leader.
Proprietary and Confidential
Proprietary and Confidential
• Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues
or requests involving the client program and/or associates.
• Coaches associates on policies that could have legal implications and involves onsite HR and leads
investigations.
• Maintains high levels of customer satisfaction through regular communication and quarterly business
reviews with the client.
• Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends
associate assignments.
• Conducts audits related to brand and regulatory requirements.
Must have experience:
• Must be Bilingual in English/Spanish Language & prior experience working in the staffing industry
Competencies (Skills & Knowledge You’ll Bring):
• Successful track record of increased customer service levels and satisfaction, enhanced scope of
responsibilities and working relationships with colleagues/management.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Ability to communicate professionally and effectively across all platforms.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses
appropriate language, style and methods depending on audience and the purpose of communication.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of
resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly.
Employbridge Benefits Include:
- Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.
The anticipated annual salary for this position is $66,500K-80,000K. This range does not include any other compensation components or other benefits that an individual my be eligible for. The actual base salary offered depends on a variety of factors, which may includes as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing this job
