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Systems Integration Analyst
2 months ago
This role is a Hybrid Role:
After 90 days (in good performance standing), three days in the office and two days out
Systems Integrations Analyst
Role Description
This role provides support for existing production integrations and participates in the development of new integrations between enterprise policy administration systems, third party applications and components, and internally developed carrier systems.
For new development, the Systems Integrations Analyst analyzes business requests, identifies the business value of the requests, works with business stakeholders, developers, and quality analysts to develop, test, and deploy the solution. For production support, the Systems Integrations Analyst responds to reported incidents and also identifies areas to improve processes and performance, triage and troubleshoot issues, and work with developers and quality analysts to develop, test, and deploy solutions.
The Systems Integrations Analyst will ensure that all current and future systems are working together efficiently, both among internal departments and with external networks.
The right candidate should have at least a bachelor’s degree in a computer science field and/or 5 years of relevant work experience. Hands-on experience using systems management tools and programs is an advantage. Strong analytical skills and good project management abilities are a must.
Responsibilities
- Provide oversight for projects in which support analysts are involved.
- Assist software development personnel with the investigation and resolution of issues.
- Meet with internal and external customers and represent the Systems team.
- Perform data analysis of input, internal, and output message data. Perform analysis of integration file feeds.
- Execute work plans to adapt systems and processes to accommodate changes.
- Research and present analysis for stakeholders and leadership.
- Lead and participate in complex projects.
- Trace unexpected results back to their source and diagnose underlying issues.
- Be mindful of changes to the business that may impact the current solution - new products and business lines, acquisitions, reorganizations, system changes, etc.
- Collaborate with developers and data owners to drive creation of data integration solutions as well as analyze tradeoffs between usability, best practices, and performance needs.
- Work with third party data providers to analyze and integrate offerings.
- Follow up with internal and external customers to ensure satisfaction with delivered solutions.
Qualifications
- Strong focus on customer service (internal and external)
- Bachelor's or Graduate's Degree in information systems, information technology or computer sciences, or equivalent experience
- Advanced understanding of business process analysis
- Expertise with APIs and current technologies
- Working understanding of XML, JSON, n-tier architecture, etc.
- Demonstrates excellent communication and collaboration abilities, along with solid time management and problem-solving skills
- Experience with programming languages such as Java, C#, and JavaScript
- Experienced with debugging, HTML basics, and network analysis
General Information:
All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc.
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.
