Guest Services Specialist

2 months ago

Dallas, United States Concord Church Full time

General Summary

The Guest Services Specialist supports the Associate Pastor, Prayer & Guest Services in creating and implementing an unparallel first impression for all members and guests of Concord Church.


The Guest Services Specialist also assist in producing and executing an inclusive Guest Experience strategy to align with the culture and vision of Concord Church.



Supervisory Responsibilities

This role is an individual contributor and will not have direct reports.


Essential Functions

• Invite and cultivate the fun, God-honoring heart, and culture of Concord Church by influencing and engaging with all Volunteers.

• Execute all administrative duties pertaining to the all Guest services teams.

• Assist in conducting volunteer check-ins to ensure the vision, challenges and goals are clearly communicated and accomplished – execution of the mission.

• Assist in providing solutions and coaching to volunteers for issues that may arise during events in which the volunteer will serve.

• Assess the climate of the of the Guest Services volunteer team and its effectiveness and provide feedback and solutions.

• Support in fine-tuning roles and requirements for the Guest Services team and ensure training for each volunteer.

• Ensure the Guest Services Team have the resources and equipment needed to run Sunday Services and other events.

• Assist in planning and executing the annual volunteer appreciation event.

• Develop project plans, timelines, metrics, and deliverables for all projects assigned.

• Attend and successfully completes all training required by Concord Church.

• Perform other duties as assigned.


Skills Needed

• Member/Customer and Personal Service — High level of compassion and integrity. Courteously and professionally interact with family members – exhibiting sensitivity to situation and environment.

• Administration – Attention to detail and process oriented with the ability to follow instructions, whether it be in person, by telephone or text.

• Christ-honoring Character – Demonstrate character traits such as humility, gratitude, integrity, generosity, wholeness, and courage. Must be a good role model, displaying overall wisdom and maturity; has a stable, healthy personal life.

• Hospitality – Exude warmth, friendliness, and empathy; goes out of the way to make everyone they encounter feel like an extremely valued guest.

• Communicating with Supervisors, Peers, Volunteers or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Has exceptional communication skills, both written and verbal; able to articulate the vision and values of Concord Church, and handle conflicts that arise in a biblical manner.

• Establish and Maintain Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time. Builds partnerships and working collaboratively with others to meet shared objectives.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Plan and Align - Planning and prioritizing work to meet commitments aligned with organizational goals.

• Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

• Self-Starter – Self-motivated, with a love of learning and ability to dig in and figure things out on their own. Able to work independently with little supervision.

• Organized and Efficient – Loves to create a neat, organized, and well-equipped environment where volunteers have the necessary tools and can work without distracting clutter.

• Confidentiality – Ability to maintain confidentiality of private information shared by volunteers and volunteer leaders.

• Time Management – Planning and prioritizing work to meet all timelines and goals.



Education and Experience

• This position requires a minimum of a bachelor’s degree from an accredited college or university.

• A minimum of 3 years of experience with Customer Service or hospitality community

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Strong customer service skills


Physical Requirements

• An employee in this position primarily works in a typical office or sanctuary environment, is generally sedentary, and uses computers, calculators, phones, and other office equipment to draft documents, communicate with church staff, and fulfill other position duties.

• An employee in this position is required to walk, hear, speak, and stand to conduct sermons and minister to the members (both at the main church and at remote locations). Work is conducted in a fast-paced, rapidly changing environment.

• The ability to manage stress, build professional and collaborative relationships, and reason through both complex church business situations and profound personal crises that members may experience is required.

• A flexible schedule is required since this position requires evening and weekend work due to scheduled events.


Travel Requirements

A valid Texas drivers’ license and acceptable motor vehicle record is required.


Concord Church Membership

This position is required to be a member of Concord Church. Employees in this position are expected to sincerely hold the same religious beliefs as expressed by Concord Church.

  • Hotel Guest Service Specialist

    4 weeks ago

    Dallas, Texas, United States Crescent Services Full time

    Job Description:Hotel Guest Service SpecialistWe are seeking a highly motivated and customer-focused Hotel Guest Service Specialist to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional guest service and ensuring seamless hotel operations.About the Role:This role involves greeting and registering...

  • Guest Services Specialist

    2 months ago

    Dallas, United States Concord Church Full time

    General Summary The Guest Services Specialist supports the Associate Pastor, Prayer & Guest Services in creating and implementing an unparallel first impression for all members and guests of Concord Church. The Guest Services Specialist also assist in producing and executing an inclusive Guest Experience strategy to align with the culture and vision of...

  • Guest Support Specialist

    4 weeks ago

    Dallas, Texas, United States Live Nation Entertainment Full time

    Job TitleGuest Support SpecialistAbout the RoleWe are seeking a highly skilled Guest Support Specialist to join our team. The successful candidate will have a strong background in customer service and experience working in a fast-paced environment. You will be responsible for providing support to guests and ensuring that they have an exceptional...

  • Guest Services Representative

    2 weeks ago

    Dallas, Texas, United States R&R Management Services Inc Full time

    Hotel Front Desk PositionWelcome to R&R Management Services Inc., where we are committed to delivering exceptional guest experiences. We are currently seeking a dedicated Hotel Front Desk Agent to join our team at our 83 Rooms Hotel near Dallas Love Field Area.Compensation: This role offers a competitive salary range of $45,000 - $60,000 per year, reflecting...

  • Guest Service Associate

    2 weeks ago

    Dallas, Texas, United States Evolution Parking & Guest Services Full time

    SalaryThe estimated hourly range for this role is $12-$12 USD, with opportunities to grow into supervisor roles through our Crescendo Training Program.

  • Guest Experience Specialist

    3 hours ago

    Dallas, Texas, United States TGIF Full time

    Job Summary: We are seeking a skilled Guest Experience Specialist to join our team at TGIF. The successful candidate will be responsible for creating a welcoming atmosphere for our guests and ensuring they have a memorable dining experience.">Responsibilities: Key responsibilities include greeting guests warmly, using visual cues to seat guests, and...

  • High Touch Guest Experience Specialist

    3 days ago

    Dallas, Texas, United States MSCCN Full time

    About the JobWe are seeking a High Touch Guest Experience Specialist to join our team at MSCCN. As a key member of our team, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our guests. Your attention to detail and ability to think critically will enable you to identify and address guest needs...

  • Guest Service Excellence Specialist

    5 hours ago

    Dallas, Texas, United States Marriott International Inc Full time

    The RoleAs a Luxury Experience Ambassador, you will be responsible for ensuring that our Gold Standards are delivered graciously and thoughtfully every day. This includes maintaining the highest levels of professionalism, providing exceptional guest experiences, and upholding the values of our Employee Promise, Credo, and Service Values.Create lifelong...

  • Guest Services

    4 weeks ago

    Dallas, United States City of University Park Texas Full time

    Responsible for assisting customers with registration, daily admission, inquiries, monitoring activities, and serving food at the Holmes Aquatic Center. Duties Provide exceptional customer service to all external and internal customers. Respond t Guest Service, Customer Service, Guest, Retail

  • Cleanliness and Guest Experience Specialist

    3 weeks ago

    Dallas, Texas, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are committed to providing exceptional service to our guests. As a Cleanliness and Guest Experience Specialist, you will be responsible for maintaining the cleanliness of public areas and responding to guest requests in a timely and professional manner.This is an entry-level position that offers competitive pay and...

  • Cashier and Guest Experience Specialist

    20 hours ago

    Dallas, Texas, United States Greenville Avenue Pizza Company Full time

    At Greenville Avenue Pizza Company, we're on a mission to deliver exceptional service and delicious pizzas to our guests. As a Cashier and Guest Experience Specialist, you'll play a key role in ensuring our customers receive the best possible experience.About Our RestaurantWe're a family-owned and operated pizza company that prides ourselves on creating a...

  • Guest Services Associate

    2 weeks ago

    Dallas, Texas, United States The Beeman Hotel Full time

    Job Description:As a Guest Services Associate at The Beeman Hotel, you will play a key role in ensuring that our guests receive exceptional service throughout their stay. This involves being proactive, responsive, and knowledgeable about the hotel and its surroundings.About You:We are looking for someone with a passion for delivering outstanding customer...

  • Guest Service Expert>

    7 months ago

    Dallas, United States Smashburger Full time

    Smashburger - 2222 McKinney Ave [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Guest Service Coordinator

    9 hours ago

    Dallas, Texas, United States ClubCorp Full time

    Role SummaryWe are seeking a highly motivated Guest Service Coordinator to join our team at ClubCorp. In this role, you will be responsible for ensuring the highest level of service to our guests.Job ResponsibilitiesProvide exceptional customer service and ensure a positive experience for all guests.Requirements$45,000 - $60,000 per year.About UsClubCorp is...

  • Guest Service Associate

    2 weeks ago

    Dallas, Texas, United States LaPasha Lounge and Grill Full time

    Job DescriptionWe are seeking a dedicated Guest Service Associate to provide exceptional service and support to our guests at LaPasha Lounge and Grill. In this role, you will be responsible for creating a warm and inviting atmosphere, ensuring every guest feels valued and cared for.Key ResponsibilitiesProvide attentive and personalized service, responding to...

  • Guest Room Maintenance Specialist

    2 weeks ago

    Dallas, Texas, United States HALL Arts Hotel Full time

    Role Description:The Guest Room Maintenance Specialist will be responsible for coordinating daily housekeeping activities, ensuring guest rooms are maintained to a high standard, and reporting any issues or discrepancies to management.This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a...

  • Guest Services Representative

    4 weeks ago

    Dallas, Texas, United States Hilton Lincoln Centre Dallas Full time

    Job DescriptionWe are seeking a skilled and customer-focused Front Desk Agent to join our team at Hilton Dallas Lincoln Centre. As a key member of our front office team, you will be responsible for delivering exceptional guest service and creating a warm and welcoming atmosphere for our guests.Key ResponsibilitiesRegistering guests and managing room...

  • Guest Service Manager

    4 weeks ago

    Dallas, Texas, United States Crescent Hotels and Resorts Full time

    We are seeking an experienced Guest Service Manager to join our team at Crescent Hotels & Resorts. As a key member of our Front Office team, you will play a vital role in delivering outstanding guest service and financial profitability.About the Job:Manage the front office team and lead by exampleDevelop and implement strategies to improve guest satisfaction...

  • Overnight Guest and Asset Protection Specialist

    2 weeks ago

    Dallas, Texas, United States The Beeman Hotel Full time

    About the Position:Guest and Asset Protection SpecialistThe Beeman Hotel is seeking a dedicated and detail-oriented individual to fill the role of Overnight Guest and Asset Protection Specialist. In this position, you will be responsible for ensuring the safety and security of our guests and assets.Your primary duties will include monitoring CCTV cameras,...

  • Guest Service Ambassador

    4 weeks ago

    Dallas, Texas, United States The Beeman Hotel Full time

    Key ResponsibilitiesWelcoming guests in a warm and courteous mannerRegistering guests efficiently and accuratelyHandling room changes and resolving guest issuesProviding information on hotel services and amenitiesMaintaining a high level of knowledge about the hotel and local area