Front Desk Associate

2 weeks ago


Norwood, Massachusetts, United States Goldfish Swim School - Norwood Full time

At Goldfish Swim School - Norwood, we are seeking a highly motivated and organized Front Desk Representative to join our team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong customer service skills.

The estimated salary for this position is $45,000 per year. As a Front Desk Representative, you will be responsible for promoting quality customer service, processing sales and registrations, and representing the company in a positive image. You will also lead in growing our member base by discussing membership options with prospective families and registering new students.

We offer paid training and flexible shifts that are perfect for students or individuals who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Responsibilities:
  • Greet visitors and check students in on the computer system.
  • Discuss membership options with prospective families and register new students.
  • Answer incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.
  • Assist members with purchases of merchandise and vending.
  • Prepare student schedules for instructors and schedule private parties.
  • Resolve customer concerns/complaints using a professional approach and follow-up.
  • Provide occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

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