Product Manager

2 weeks ago


Chicago, United States VLink Inc Full time

Responsibilities -

  • The ITSM Product Manager will be a member of the Service Design team and focus on ownership of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools and the Platform & Infrastructure Technology Stack.
  • The ServiceNow Product Manager will be responsible for defining both strategic direction and tactical roadmap and features of the product, understanding the tools landscape; generating product requirements; determining specifications, and understanding costs / pricing for adoption, ongoing maintenance and enhancements of the product.
  • The Product Manager is expected to collaborate closely with the D&T Development and Infrastructure teams, other CMSO organizations as well as teams external to CMSO (such as IT and Product organizations).
  • Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
  • Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas.
  • Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
  • Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses, answering questions and requests.
  • Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams.
  • Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced.
  • Defines product requirements.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
  • Backlog management & Feature prioritization.
  • Release management.
  • User adoption management.
  • Defines the “what” that the D&T Service Architecture Team will develop (“how”).


Required Skills

  • Exceptional Strategic Thinking & Vision Skills.
  • Experiences of implementing ServiceNow product.
  • Knowledge of the ITIL Framework.
  • Strong Business and Technical Acumen.
  • Financial Savviness & Analysis.
  • Polished Presentation & Communication Skills.
  • Strong Influencing & Leadership Skills.
  • Strong Time Management and Organization Skills.


Preferred Skills

  • Exceptional Strategic Thinking & Vision Skills.
  • Experiences of implementing ServiceNow product.
  • Knowledge of the ITIL Framework.
  • Strong Business and Technical Acumen.
  • Financial Savviness & Analysis.
  • Polished Presentation & Communication Skills.
  • Strong Influencing & Leadership Skills.
  • Strong Time Management and Organization Skills.


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