Customer Success Representative

2 weeks ago

Phoenix, United States DollarDays Full time
Customer Success Job DescriptionJoin the DollarDays Team as a Customer Success Representative

Who We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful missions. Through personalized support and strategic partnerships, DollarDays equips community heroes with the resources they need, while fostering dignity for those who need it most.

The Role: Customer Success Representative

As a Customer Success Representative (CSR), you will be responsible for building and maintaining strong relationships with our customers to improve customer satisfaction and loyalty. You will proactively reach out to customers, provide guidance on products, resolve escalations, address  potential concerns, and collaborate with internal teams to enhance customer satisfaction. The role will involve collecting valuable feedback, responding to customer requests and offering solutions, all while delivering an exceptional customer experience.

What YOU will be doing:

·      Relationship Management: Build and maintain strong, long-lasting relationships with customers by addressing questions and concerns as they arise.

·      Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the sales, services and product teams to drive continuous improvement.

·      Escalation Management: Address customer complaints as they emerge, providing advanced support to ensure prompt resolutions and uphold high levels of customer satisfaction.

·      Documentation: Monitor and document customer interactions, address them proactively, and report internally on customer risks and opportunities.

·      Cross-Functional Collaboration: Collaborate with sales, purchasing, marketing, and support teams to ensure a cohesive and exceptional customer experience.

·      Customer Outreach: Engage with customers through calls, emails, or chat to check on their satisfaction, answer questions, and offer solutions before issues arise.


·      Upsell Opportunities: Identify opportunities to suggest additional services or products that could enhance the customer's experience.

What YOU Bring:

·      Excellent communication (written and spoken) and interpersonal skills.

·      Strong problem-solving skills and the ability to think critically.

·      Strong work ethic and ability to work efficiently in autonomy and handle multiple tasks simultaneously.

·      Knowledge of best practices in Customer Success.

·      Strong attention to detail and organizational skills.

·      Proficiency in using Microsoft Suite, and CRM or similar software.

·      Prior experience in customer service, customer success or account management is preferred.

·      Bilingual is a plus but not required.


Why YOU will LOVE being part of the DollarDays Team:

·      Meaningful Work: We are a passionate and dedicated team focused on making an impact and empowering the people and groups who make a difference in their communities.

·      Professional Development: Benefit from an in-depth training program to enhance your product knowledge and CSR skills.

·      Collaborative Environment: Work alongside passionate individuals who are committed to excellence and fostering positive change.

·      Opportunities for Growth: Grow your career in a supportive environment that values personal and professional development.

·      Perks: Competitive Compensation, Excellent Benefits, and 401K.

Ready to Make a Difference? If you're ready to join a team where your passion meets purpose, we want to hear from you Apply now to become part of our team at DollarDays and embark on a rewarding journey of growth, impact, and fulfillment.

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