Customer Account Representative

3 weeks ago

Phoenix, United States Swift Transportation Full time
Job DescriptionJob Description

Shift Options:  

Rotating Shift: 3days on/ 2days off then 2days on/3 days off 5AM-5PM

OR

4 days on and 4 days off

Pay Range: $20-$23/hourly    

What we offer:
  • Competitive starting salary commensurate with experience and geographic location.
  • Potential bonus pay based on company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package which includes:
    • 401(K)
    • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
    • Paid Time Off
    • Employee Stock Purchase Plan 
Qualifications: What you need to bring
  • Previous customer service or related area in transportation industry preferred.
  • Associates degree or equivalent combination of education and/or experience required.
  • Must possess outstanding telephone skills.
  • Must possess excellent time management skills.
  • Must be able to work in a fast-paced team environment.
Job Responsibilities: What you will do

The Customer Account Representative will meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.
  • Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
  • Develop and grow customer relationships while assisting in balancing the freight capacity.
  • Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
  • The Account Representative will input all load information to the system accurately and Ensure customer information is accurate and current.
  • The Account Representative will monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=3237

Accelerate your CareerAt Swift, our greatest asset is OUR PEOPLE We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.KT123

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