Partner - Customer Success

2 weeks ago

phoenix, United States Smart Energy Water Full time

Partner - Customer Success

Location: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago

www.sew.ai


Job Description:

As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this role, you must have a passion for Customer / Client Success with deep industry and SEW platform knowledge and benefits, bolstered by the program management chops needed to confirm the successful customer platform delivery and values of multiple projects at once.


Core Ownership: Partner - Customer Success


Customers focus

We need “roll-up your sleeves” leaders and executives who engage on a few “anchor accounts” to help confirm their success. Our leaders listen and align with our clients and partner with them to jointly developing solutions with them, agreeing on a commercial and contractual constructs, and then drafting all-star consulting teams to deliver what they helped position and sell.


Our leaders get to know the details of their programs so that they can “dive in” when needed and can help effectively coach and guide the team to be a huge success.


Leadership

You will be a key member of the SEW Growth team, engaging with North America leadership regularly as you pursue expansion related to SEW Platform opportunities, help shape SEW business, and learn about what your colleagues are doing to elevate client success.


You will have the opportunity to shape SEW team, playing an active role in recruiting, people development, and programs we run to engage and develop our people.


You will be one of the faces of our business - you will provide thought leadership, engage in our client facing events (WE3 Summit and Industry leading conference).


You will help us imagine the art of the possible - help us dream up what we aren’t thinking about…and help our clients do the same


How You Will Be Measured

  • Bookings and Bookings Growth
  • Revenue and Revenue Growth
  • Deal Margin (Sold and Delivered)
  • Client Satisfaction / Client Net Promoter Score (NPS)


Responsibilities

At SEW, primary duties of a Client Success Partner include but may not be limited to:

  • Develops and manages a client growth strategy to drive expansion of SEW Platform, and achieve booking targets in an industry or set of accounts
  • Manages growth pursuits from opportunity to closure by qualifying the lead, developing a deal strategy and directing the pursuit team to build a differentiated solution the solves the customers problems
  • Builds and executes realistic close plans for every opportunity to ensure forecast accuracy
  • Responsible for building positive relationships with SEW Platform sales executives (VPs and Regional Managers) to ensure alignment on overall account and territory strategy.
  • Ensures a consistent cadence of touchpoints across aligned Energy & Utilities industry to build deep relationships and maintain a healthy pipeline with software sellers.
  • Influences software sales deal outcomes by serving as the implementation expert on joint pursuits
  • Helps customers define a strategic implementation roadmap that enables them to realize the value of their current and future roadmaps with SEW Platform.
  • Helps eliminate risk for both SEW and the client by effectively negotiating and clearly documenting contract scope, assumptions, terms & conditions
  • Ensures maintenance and accuracy of key financial metrics - pipeline, forecast, bookings, attach, etc.
  • Advises/guides customers in project vision/charter creation, implementation strategy, controlling customizations, implementation best practices, change management
  • Plays advisory role to the customer promoting ideas and insights that will improve our client’s organization or solve their business challenges
  • Develops long-lasting client relationships with Line of Business and IT Vice Presidents on a given set of accounts, proving yourself as a trusted advisor who our clients can depend on
  • Confirms the projects that are sold are implemented successfully and within the original deal construct (i.e., revenue and margin)
  • Cultivates customers to become references as a measure of our success in helping them achieve their targeted business outcomes
  • Collaborates with colleagues to build thought leadership and to improve the way we sell and deliver in the market
  • Grows expertise and develops innovative insights into industry direction and trends internally and externally
  • Develops and mentors the people around you to excel in their role, achieving great things for their career, our business, and our clients.


Minimum Qualifications

  • At least 12 years of experience in a Client Partner role or similar System Integrator, Product or consulting services account, sales, program management experience.
  • Enterprise software/services selling AND implementation/delivery skills, including Cloud or Mobile.
  • Demonstrate credible industry expertise within your assigned industry segment.


Preferred Qualifications

  • Undergraduate / master’s degree with 10-15+ years of experience in SI / Consulting / Product.
  • Experience with Energy & Utilities / Telecom / Technology companies is big plus
  • Direct line management experience including project, people, customers, financial management.
  • Product, technology or industry expertise relevant to the practice focus.
  • Ability to develop and maintain relationships at the executive level.
  • Ability to travel as needed.
  • Depending on the job, there may be additional minimum requirements and/or preferred qualifications.


*Smart Energy Water is proud to be an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

  • Partner - Customer Success

    2 weeks ago

    Phoenix, United States Smart Energy Water Full time

    Partner - Customer Success Location: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.ai Job Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this role,...

  • Partner - Customer Success

    2 weeks ago

    Phoenix, United States Smart Energy Water Full time

    Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this role, you...

  • Partner - Customer Success

    3 weeks ago

    Phoenix, AZ, United States Smart Energy Water Full time

    Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicagowww.sew.aiJob DescriptionAs a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this role, you must...

  • Customer Success Manager NAM

    1 month ago

    Phoenix, Arizona, United States Horizons Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Horizons. As a key member of our client success team, you will be responsible for driving client growth, retention, and satisfaction.Your primary focus will be on building and maintaining strong relationships with our clients, understanding their...

  • Enterprise Customer Success Manager

    2 months ago

    Phoenix, United States ZipRecruiter Full time

    Job DescriptionJob DescriptionWe offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)Our Mission:To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart...

  • Enterprise Customer Success Manager

    1 month ago

    Phoenix, Arizona, United States Content Square Full time

    As a key member of our Enterprise Customer Success team at Content Square, you will play a pivotal role in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships with executives, front-line leadership, and platform end...

  • Customer Success Manager | GES West

    6 days ago

    Phoenix, United States Cisco Full time

    *The Application Window is expected to close on December 9, 2024* Customer Success Manager What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through...

  • Customer Success Manager

    1 month ago

    Phoenix, Arizona, United States Trainual Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Trainual. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer outcomes and driving business growth.Key ResponsibilitiesManage a Collective Book of Business: You will work collaboratively with a team of 2-4...

  • Customer Success Representative

    1 month ago

    phoenix, United States DollarDays Full time

    Customer Success Job DescriptionJoin the DollarDays Team as a Customer Success Representative Who We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful...

  • Customer Success Representative

    1 month ago

    phoenix, United States DollarDays Full time

    Customer Success Job DescriptionJoin the DollarDays Team as a Customer Success Representative Who We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful...

  • Customer Success Representative

    1 month ago

    Phoenix, United States DollarDays Full time

    Customer Success Job DescriptionJoin the DollarDays Team as a Customer Success Representative Who We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful...

  • Customer Success Account Manager

    3 weeks ago

    Phoenix, United States Renren Full time

    Job Type Full-timeDescriptionWe are on the lookout for a Customer Success Account Manager to join our growing team!Who are we?Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads'...

  • Customer Success Representative

    5 days ago

    Phoenix, United States DollarDays Full time

    Job DescriptionJob DescriptionWho We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful missions. Through personalized support and strategic...

  • Customer Success Representative

    6 days ago

    Phoenix, United States Disability Solutions Full time

    Who We Are: At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful missions. Through personalized support and strategic partnerships, DollarDays equips community...

  • Customer Success Coach

    2 weeks ago

    Phoenix, United States Lifeikonic Full time

    Customer Success Coach - Join Our Global Team! Are you passionate about empowering others and making a lasting impact? We're looking for a dedicated Customer Success Coach to help drive positive transformations through our world-class personal development programs. If you're goal-oriented, thrive on helping others reach their full potential, and are ready to...

  • Manager, Customer Success

    1 month ago

    Phoenix, United States Paychex Full time

    Lead a Customer Success team to retain customers and expand product and service offerings through ownership and accountability to meeting key operational metrics, including customer satisfaction, retention, cross-sell bookings, upsell bookings, and c Manager, Customer, Retail, Training

  • Customer Success Manager

    3 weeks ago

    Phoenix, United States The Forehand Agency Full time

    We are seeking a motivated Customer Success Manager to join our remote sales team. As an Customer Success Manager, you will build meaningful customer relationships, provide exceptional service, and guide customers through the application process with care. If you have excellent communication skills, enjoy helping others, and are ready to go the extra mile...

  • Customer Success Account Manager

    3 weeks ago

    Phoenix, United States Renren Full time

    Job Type Full-time Description We are on the lookout for a Customer Success Account Manager to join our growing team!Who are we? Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads'...

  • Customer Success Specialist

    2 weeks ago

    Phoenix, United States R.S. Hughes Full time

    Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American...

  • Scale Customer Success Manager

    2 months ago

    Phoenix, United States Virtuous Full time

    About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....