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IT System Administrator

4 weeks ago

San Francisco, United States Tata Technologies Full time

Responsibilities

  • Responsible for supporting and maintaining Slack and collaboration Rivian VW Technology Group workspaces
  • Serve as a technical expert for the Rivian VW Technology Group, and custom slack applications while enforcing best practices and standards
  • Have an in depth understanding of SaaS integrations
  • Be a leader on tool usage, standard methodologies / frameworks and implementation
  • Document technical solutions that align with enterprise objectives
  • Ensure consistent performance and be a trusted support and escalation point for technical issues
  • Provide scheduled and ad-hoc demos and trainings of all apps and workflows including custom apps and workflows
  • Communicate and collaborate with external teams for support
  • Monitor and help resolve Service Now escalations and queues

Qualifications

  • 5+ years of experience with SaaS. 5+ years of experience with Slack.
  • Ability to support 3rd party add-ons and integrations
  • Slack Admin or Slack Developer certifications highly preferred
  • Process oriented mindset. Experience in the enablement of enterprise-level processes using tools such as Slack workflows, forms, APPs and APIs.
  • Experience configuring and supporting integrations using development tools such as Python, PowerShell, Java Script and Postman
  • Experience with custom Slack Bot and Slack apps development preferred
  • Conceptual practice and understanding of SDLC, ITIL and Agile frameworks
  • Technical understanding of common networking terms and tools
  • Ability to work independently with minimal guidance in a rapidly changing environment
  • Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
  • Strong executive presence, facilitation skills, attention to quality and detail, and a collaborative attitude