Front Desk Coordinator
3 weeks ago
POSITION DESCRIPTION
The Front Desk Coordinator is responsible for maintaining the physical therapy centers and providing a stellar patient experience that separates The Pinpoint Group from other therapy centers. The FDC will report to the Chief Operations Officer (acting Manager). The facility opens at the designated time, and the FDC must be seated at the front desk, ready to begin the day. The clinic’s late days can vary. The FDC should be prepared to work late, when necessary, to service the last patient.
HOURS OF OPERATION:
Monday, 7:30 am – 4:30 pm (30 min lunch), Tuesday to Thursday, 7:30 am – 6:00 pm (30 min lunch), and Friday, 7:30 am – 12 pm (subject to change)
ESSENTIAL FUNCTIONS:
- Responsible for opening and closing the facility. This includes but is not limited to all lights on/off, TVs (2) turned on, music turned on, blinds open, maintaining/replenishing supplies, and checking for the overall cleanliness of the facility. Maintaining excellence in standards – daily wiping down equipment, i.e., microwave, coffee machine, refrigerator, counters, etc., refilling the Snack Bar at the start and close of the business day.
- Full coverage of the front desk at all times. The FDC will either, 1) request coverage at the front desk or, 2) lock the office and change the sign to
- return at the appropriate time.
- Prepare and maintain patients’ charts.
- Coordinate patient referrals, registration, and scheduling.
- Enforce patient compliance to scheduled appointments.
- Greet all patients and other visitors with eye contact and a smile, addressing them by name or asking for their name.
- Answer incoming calls with a friendly tone and a smile.
- Contact new patients within 2 business hours of receipt of prescription(s).
- Route calls appropriately.
- Work as a team to maintain an arrival rate of 95% or greater.
- Enter patient data with accuracy.
- Monitor and maintain overall patient flow to ensure clinics operate efficiently.
- Notify the Manager of all actions occurring during the day, i.e., mail received, deliveries, visitors, unusual activity at the clinic, etc.
- Maintain excellent internal and external communication.
- Uphold the front desk area to clean and organized standards, wiping the desk area and maintaining organization on a daily basis.
- Keep the waiting room in a neat and orderly fashion, wiping down all glass and tabletops daily.
- Keep the break room (snack bar) clean and supplied appropriately.
- Maintain a professional appearance at all times.
SKILLS AND KNOWLEDGE
Excellent time management skills with a proven ability to meet deadlines with attention to detail.
Ability to multi-task effectively while maintaining a positive attitude.
Demonstrate professionalism and business ethics.
Excellent organizational and interpersonal skills.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. The onsite work hours are based on the clinic hours for the assigned shift.
TRAVEL
This position may travel up 10-20%.
STELLER BENEFITS
Medical
Dental
Vision
Life and AD&D (100 % company paid)
Generous PTO package (including payout options)
7 Paid Holidays
401(K) with Match
Profit Sharing
Quarterly Team Building Events
Additional Perks
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