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IVR Implementation Specialist

2 months ago

Hamilton, United States RevSpring Full time

Job Title: IVR Implementation Specialist


Job Summary:

The IVR Implementation Specialist works closely with Implementation Consultants to implement the RevSpring single or multi solution modules. He/she is responsible for selected requirements gathering, configuration, and testing activities on assigned projects. The role will work directly with client SME’s and stakeholders and collaborates with the RevSpring Project Lead and other matrixed project resources to define and deliver the client’s RevSpring solution. The role is expected to actively drive best practices and adhere to the implementation methodology as well as providing inputs into new or enhancing existing processes and collateral as part of the Solutions Engineer Practice Group.



Essential Functions:

  • Serves as the Implementation Specialist for assigned product(s). Primary focus of the role is two-fold:
  • Requirement’s definition, solution design, IVR configuration, and testing on organic growth and smaller new logo engagements
  • IVR Configuration and testing on multi-solution engagements
  • Collaborates with the solution architect, implementation specialists, product management, support and sales on how to solve client business needs utilizing product base features
  • Maintains a product focused discipline limiting any custom configurations
  • Configures selected RevSpring products on multi-solution engagements
  • Works closely with the implementation team; keeps the Project Lead, Solution Architect, and Implementation Manager, and Implementation Consultant(s) informed
  • Participates in Architecture Review Board sessions to understand the scope of client implementations, strategic client direction and any outstanding business needs
  • Provides guidance to support teams as required to triage complex statement issues
  • Participates in transition meetings within the Client support department
  • Maintains a strong working knowledge of RevSpring’s products, services and systems and utilizing that knowledge to offer direction/guidance to the team.
  • Advises internal staff on product functionality, customer workflows and best practices for troubleshooting
  • Continually builds a knowledge base library of product focused functionality documentation for business continuity and training
  • Actively participates in the development of the Solution Engineering Practice Group, utilizing and introducing best practices
  • Expected to learn all RevSpring products and with a high degree of specialism in 1-2 product areas.



Minimum Requirements:


Specific Job Skills:

  • ARM and RCM industry knowledge, HFMA/ARM training
  • Attention to detail
  • Ability to work independently and in a team environment
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to organize and multi-task job responsibilities and prioritize effectively
  • Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
  • Ability to learn quickly and retain knowledge to apply to new situations
  • Out of the box thinker
  • Good organizational skills
  • Time management skills
  • Open to learning new things
  • HIPAA Knowledge
  • Occasional travel to the office and once a year travel for IVR summit required.
  • Project management skills
  • Up to 10% travel may be required

Education: Bachelor’s Degree (Preferred)

Experience: 1-3 years’ experience in a software product implementations role within Healthcare and particularly revenue cycle management

Supervision: N/A

Certifications: N/A


Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.


Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.