Field Service Engineer

2 months ago

Wilmington, United States Segra Full time

Segra is searching for a dynamic and experienced Field Service Engineer to work within our greater Wilmington-Fayetteville-Myrtle Beach market. We are open to candidates who reside anywhere between the eastern part of North Carolina from Goldsboro all the way to Myrtle Beach, SC. Based on the manager’s evaluation of candidate experience and competency, we are open to hiring for this role at various levels.


The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IAD’s, Hosted phones, ONT’s, preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure and IP/Data networks. Field Operations personnel will perform “on call” duties as required. The FSE will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.


Required Qualifications:

  • Knowledge of Telecom equipment (ex.- Cisco, Ciena, etc.)
  • Experience working with fiber optic fibers in some capacity
  • Minimum of 2 years of experience with Telecom equipment


Preferred Qualifications:

  • Associate’s degree or technical field (industry related) preferred, and/or a combination of job-related experience.
  • Cisco and/or Ciena equipment experience preferred.
  • AC/DC core fundamentals; good driving record; Office 365 suite.
  • Understanding and use of engineering documents.
  • Able to understand and operate advanced industry test sets, DS1-100G, OTDR and fiber scopes.
  • Knowledgeable and skilled with DC power to support tertiary power applications.
  • Work independently with limited supervision.
  • Assumes all routine tasks for major projects and is periodically called upon to make routine decisions.


About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.


Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.


Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

  • Medical, dental, vision insurance
  • Life insurance
  • 401(k) match
  • Tuition and gym reimbursements
  • Vacation/PTO, paid holidays, floating holidays
  • Volunteer days, parental leave


Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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