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Hotel General Manager
3 months ago
Delamar Hotels is a collection of distinctive, award-winning hotels that offer uniquely elevated experiences. With locations in CT & MI, they pride themselves on hospitality, art, history, character, and sustainable dining. They have been recognized by and awarded as some of the nicest luxury hotels in New England.
Role Description
Delamar Greenwich Harbor, the flagship property within the Greenwich Hospitality portfolio is looking to hire a Hotel General Manager. This is an exciting opportunity to run the day to day operation of a waterfront property located within walking distance to Greenwich Ave, the train station, and a quick commute to and from Manhattan. This position is responsible for running the operation including managing staff, ensuring excellent customer service, budgeting, managing the marina operation and spa.
Responsibilities
The General Manager must be a well-trained hotelier and operations professional with a hospitality heart and a strong work ethic. The ideal candidate will have experience in successfully managing an independent, Five Star/Five Diamond Hotel and/or Resort. Four Star experience is accepted as well.
The General Manager is comfortable in dealing with others. People must find this individual approachable, enjoyable to be around, and a pleasant conversationalist with well-developed social skills. The successful candidate must genuinely enjoy people and be an effective team player, able to build strategical relationships, and must have a proven track record as a compassionate leader.
Essential functions will include, but will not be limited to:
● Must be very hands on and a self-starter.
● To lead and manage the development of the hotel strategy, and oversee implementation.
● To propose the annual budget and then deliver the Revenue and GOP targets of the property once signed off.
● To effectively lead and manage all day-to-day operational activities of the hotel, through the operational department heads.
● To effectively manage positive relations with the Ownership interests of the hotel on behalf of the operating company.
● To successfully position the hotel from a Sales and property Marketing perspective.
● To ensure that accurate forecasting and Revenue Management activities are taking place.
● To ensure that the operational and service skills of the employees of the hotel are being constantly improved.
● To support and implement all corporate programs and guidelines.
● Maintain a high-profile with the media, industry associations and other relevant intermediaries and stakeholders.
● Hold full P&L responsibility for the hotel and oversee and monitor the annual budget focusing on performance, revenue generation, cost optimization and guest experience.
● Capitalize on the uniqueness of the Greenwich Hospitality brand and strive to continuously support, foster, and strengthen the positioning of the property at the top-end of the market by implementing a culture of excellence and management style defined and characterized by the highest attention to detail.
● Translate tactics into operational plans and in collaboration with the department heads monitor the implementation of the strategies. Coordinate with regional and corporate teams to ensure the timely and accurate servicing of the property’s needs.
● Direct, train and motivate those responsible for each operational area and constantly mentor the team to help achieve set goals and objectives.
● Participate with corporate in the process of defining the general policies for brand service, quality, best practices, and initiatives that lead to the optimization of results.
● Develop and administer the employee appraisal system to identify training needs, recognize and reward performance with maximum transparency.
● Monitor security and sustainability initiatives to ensure expected outcomes for guests, employees, and the hotel in general.
● The General manager is actively involved in the Sales and Marketing strategy and revenue management in order to drive consistent opportunities in brand awareness, PR successes, as well as revenue growth (ADR, occupancy)
● The General Manager is fully versed and knowledgeable in Operational emergencies related to Fire, Life, Health and Safety.
● Is a strategic and pragmatic leader.
Qualification Requirements:
-The candidate has a proven track record and experience in managing a luxury hotel.
-The candidate must have extensive F&B experience to be considered
-A strong knowledge of how to build local community presence as well as a natural understanding and appreciation of the concept of luxury and quality is essential.
-The General Manager will be an inspirational leader and must have the ability to motivate and train employees, ensuring a culture of excellence in order to drive the highest guest advocacy (Net Promoter score).
-The candidate will be highly visible, proactive, and personally involved in all aspects of hotel operations.
-The candidate will possess excellent organizational skills, the ability to make strategic decisions and be able to rely on their experience of leading by example and delivering results.
-The candidate should be a strategic thinker, numerate and analytical, with the ability to track, measure and evaluate success of a short and long-term business plan. As an integral member of the senior leadership team the candidate must exemplify the highest standards of honesty, integrity, and discretion.
-The individual must be entrepreneurial, enthusiastic, and results driven.
-The successful candidate must exude passion and drive and be capable of instilling the same characteristics throughout the team.
-The candidate will have excellent interpersonal communication skills, an extremely high level of attention to detail and be able to interact effectively with ownership. Self-motivation and self-reliance are essential, and the individual will be accustomed to working in an independent manner and be able to produce necessary results without close supervision. Confidence in one’s ability and capability to present oneself in a polished and professional manner is essential.
