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General Manager

2 months ago

Greenwich, Connecticut, United States StretchLab Full time
Job Title: General Manager

We are seeking an experienced General Manager to oversee sales and operations for our growing team in our soon-to-be-built studio.

About Us

StretchLab is the industry leader in offering one-on-one assisted stretching. Founded in 2015 in Venice, California, we have created a variety of offerings to empower clients to 'Live Long.'

We have gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere.

Our proprietary flexologist training ensures that our clients receive a world-class stretching session. We currently have three locations in Southern California with immediate plans for expansion.

Job Summary

The ideal General Manager will oversee all Studio functionality and staff, including lead generation, sales process implementation, and staff supervision.

Responsibilities
  • Lead generation, including grassroots marketing and networking
  • Implement sales process to schedule prospects into Intro sessions
  • Drive Membership sales through outside sales, business development efforts, and local grassroots events
  • Manage staff schedule
  • Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
  • Supervise Sales Representatives and Flexologists
  • Proficiency in ClubReady, to include revenue reports, attendance reports, and utilization reports
  • Independently make decisions related to high-level customer service
  • Collect outstanding dues
  • Maintain cleanliness and organization of the fitness studio
  • Enforce StretchLab policies and procedures
  • Ensure all forms, administrative supplies, and studio literature are stocked and visible
  • Schedule and participate in networking/community events and studio promotions
  • Strategically manage marketing campaigns to generate leads for the studio
Requirements
  • 2+ years of fitness or relevant sales experience
  • Confident in generating personal sales and training Sales Reps in sales
  • Ability to work independently and collaborate with management
  • Ability to manage and drive all revenue streams from membership sales to retail
  • Excellent communication and strong interpersonal skills in person, on the telephone, and via email
  • Ability to excel in a fast-changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • An affinity and passion for fitness
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable, and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients, and the general public
  • Proficiency with computers and Studio software
Compensation and Benefits

This position offers salary with revenue-based monthly bonus and commissions on all sales and memberships. Opportunity to bonus, based on performance on a revenue share plan. 401K available with match. Health, dental & vision benefits available. Free stretching membership. Discounts to major retailers. Employee Assistance Program. Additional Voluntary Benefits - Short & Long Term Disability, Life Insurance, Commuter Benefits & more