Current jobs related to L3 Technical Support Engineer - Lehi - IXOPAY

  • Senior Technical Support Engineer

    3 weeks ago

    Lehi, United States Podium Full time

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Technical Services Engineer, FlashArray

    1 week ago

    Lehi, Utah, United States Pure Storage Full time

    Join Pure Storage's Team of ExpertsWe are seeking a highly skilled Technical Support Engineer to join our team in Lehi, Utah. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer problems.Key...

  • Technical Support Specialist

    2 weeks ago

    Lehi, Utah, United States Podium Full time

    Job Title: Technical Support Specialist - ComplianceAt Podium, we're on a mission to empower local businesses with a comprehensive platform and AI-driven solutions that convert leads into paying customers.As a Technical Support Specialist - Compliance, you'll play a critical role in ensuring our customers remain compliant with regulatory standards and best...

  • Technical Support Specialist

    3 weeks ago

    Lehi, United States Podium Full time

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Technical Support Specialist

    2 weeks ago

    Lehi, Utah, United States JobNimbus Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at JobNimbus. As a Technical Support Specialist, you will be responsible for providing world-class technical support and training to our users and internal departments.Key ResponsibilitiesProvide timely and professional support to users via email, chat, and/or...

  • Technical Support Specialist

    4 days ago

    Lehi, Utah, United States Technology Search Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide support services to...

  • Technical Support Specialist

    4 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the JobWe are seeking a highly motivated and organized Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide support services to clients through calls, emails, and chatAnswer...

  • Technical Support Specialist

    3 weeks ago

    Lehi, Utah, United States Technology Search Group Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide timely and effective support...

  • Technical Support Specialist

    3 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the Job**Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.**Key Responsibilities:**• Provide support...

  • Technical Support Specialist

    4 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group, Inc. This is a full-time position that requires excellent communication skills, technical aptitude, and a customer-centric approach.Key Responsibilities:Provide top-notch support services to clients through various channels, including calls,...

  • Technical Support Specialist

    1 month ago

    Lehi, United States Technology Search Group, Inc. Full time

    About the job Technical Support Specialist Description: Our client has an immediate opening for an Operations / Customer Support Specialist to provide customer support and internal orchestration of company processes including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform. The ideal candidate should have some...

  • Technical Support Specialist

    2 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the JobWe are seeking a highly motivated and organized Technical Support Specialist to join our team at Technology Search Group, Inc. This role will provide customer support and internal orchestration of company processes, including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform.Key Responsibilities• Provide...

  • Technical Support Specialist

    3 weeks ago

    Lehi, Utah, United States Jolt Software Full time

    About Jolt SoftwareJolt Software is a dynamic company that provides comprehensive operations management software, digital food safety solutions, and employee accountability tools to various industries. Our supportive culture values innovation, accountability, and employee growth.About the RoleAs a Technical Support Specialist, you will be a key contact for...

  • Designated Support Engineer, FlashBlade

    3 weeks ago

    Lehi, Utah, United States Pure Storage Full time

    About the RoleWe are seeking a highly skilled Designated Support Engineer to join our 24x7 Support team based in Lehi, Utah. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and driving customer satisfaction.Key ResponsibilitiesProvide timely and effective technical...

  • Technical Support Specialist

    2 weeks ago

    Lehi, Utah, United States Jolt Full time

    About JoltJolt is a dynamic company that provides comprehensive operations management software, digital food safety solutions, and employee accountability tools to various industries.We offer collaborative team environments with opportunities for growth into senior marketing or event management roles. Our supportive culture values innovation, accountability,...

  • Technical Support Specialist

    4 weeks ago

    Lehi, United States Technology Search Group Full time

    Description: Our client has an immediate opening for an Operations / Customer Support Specialist to provide customer support and internal orchestration of company processes including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform. The ideal candidate should have some experience with affiliate marketing and providing...

  • Technical Support Specialist

    2 months ago

    Lehi, United States Technology Search Group Full time

    Description: Our client has an immediate opening for an Operations / Customer Support Specialist to provide customer support and internal orchestration of company processes including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform. The ideal candidate should have some experience with affiliate marketing and providing...

  • Technical Support Specialist

    2 weeks ago

    Lehi, Utah, United States Weave Full time

    Job OverviewWeave is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring our customers receive exceptional support and service.Your primary responsibility will be to provide timely and effective support to our customers, resolving issues and answering questions related...

  • Technical Support Specialist

    5 months ago

    Lehi, United States Jolt Software Full time

    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! ** **...

  • Technical Support Specialist

    2 weeks ago

    Lehi, United States Jolt Full time

    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses.We offer collaborative team environments with opportunities for growth into senior marketing or event...

L3 Technical Support Engineer

2 months ago

Lehi, United States IXOPAY Full time

About IXOPAY, a TokenEx Company

Our mission at IXOPAY, a TokenEx Company, is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY, a TokenEx Company delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.


We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.


Position Overview

We are seeking an experienced L3 Technical Support Engineer to join our dynamic team. In this role, you will play an integral part in adding value to our customer relationships as a highly motivated, self-starting team member. You will collaborate closely with our L1 and L2 support teams, as well as with product development and infrastructure teams, to deliver prompt resolutions to complex technical issues and uphold our commitment to customer satisfaction. Additionally, you will act as an advocate across IXOPAY, a TokenEx company for our customers.


Position Responsibilities

  • Provide expert-level technical support to our customers via phone, email, or remote sessions.
  • Diagnose and troubleshoot complex technical issues related to our products.
  • Act as a point of escalation for unresolved issues from L1 and L2 support teams, ensuring timely resolution and effective communication with customers.
  • Collaborate with cross-functional teams including product management, software development, and infrastructure engineering to address technical challenges and improve product stability and performance.
  • Develop and maintain technical documentation, knowledge base articles, and support procedures to enhance efficiency and consistency in customer support delivery.
  • Participate in an on-call rotation to provide 24x7 support when necessary, ensuring critical issues are addressed promptly.
  • Analyze trends in support cases and customer feedback to identify recurring issues and areas for product improvement.
  • Mentor and provide guidance to junior support engineers, fostering their professional growth and development within the team.


Position Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience) preferred.
  • Minimum of 5 years of experience in a technical support role, with at least 2 years in an L3 support capacity, ideally in a SaaS environment.
  • Excellent analytical and problem-solving skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Outstanding communication skills, both verbal and written, with a customer-focused approach and the ability to interact professionally with clients at all levels.
  • Ability to work independently and collaboratively within a team, demonstrating leadership skills and initiative.
  • Experience troubleshooting or developing web front ends (e.g. HTML, JS, CSS, etc), familiarity with ASP.Net and SQL Server
  • General familiarity with basic networking concepts and modern networking devices (e.g. firewalls, load balancers, proxy and reverse-proxy servers, etc.) operating on virtualized infrastructure.
  • Experience with network trace troubleshooting (e.g. diagnosing a firewall packet capture in WireShark to identify a TLS failure)


Location: This role will be a hybrid position in the Salt Lake City Metropolitan area.