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Senior Technical Support Analyst

2 months ago

Baton Rouge, United States hbr*it Professional Services Full time

The scope of the proposed services will include the following:

· Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.

· Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.

· Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.

· Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.

· Assist with Microsoft M365 Sharepoint and OneDrive content management

· Assist with Microsoft M365 Office applications support

· Oversees the work being performed by the Technical Support Analyst and assigns tasks


Expertise and/or relevant experience in the following areas are mandatory:

· Advanced Experience installing new computer hardware, software and peripherals

· Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling

· Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices


Expertise and/or relevant experience in the following areas are desirable but not mandatory:

· 7+ years in onsite end user hardware and software technical support

· Experience supporting and managing VoIP phones

· Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products

· Experience acting as a team lead or supervisor overseeing technical support operations


This Contract Job Position is expected to start on 09/01/2024 and end 06/30/2029. Highly Likely for renewal thereafter.