Operations Manager

1 week ago

Shelton, United States Milestone Inc. Full time

Operations Manager: Shelton, CT

About Milestone:

Milestone is an international company with innovative solutions for performing sample preparation used laboratories around the world. Milestone has a twenty plus year history of success that has been built on a sustainable organic growth strategy. By offering integrated solutions to clients that enable faster, safer, easier and more cost-effective processes for their businesses. With over 50 patents and 20,000 systems globally Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

Who we are looking for:

We are looking for someone to join our team as the Operations Manager and elevate the department. As the Operations Manager you will partner closely with the President/CEO and cross-functional department heads to identify opportunities and solve issues, resulting in cost savings and productivity improvements.

Your main responsibilities will be to manage the Quality Control and Shipping/Receiving teams to ensure we deliver high quality customer experience while maximizing efficiencies and profitability. You will work collaboratively with the team in Italy to ensure inventory is up to date and readily available. As the Operations Manager you will be responsible for our freight shipping vendors, company fleet, and out-sourced IT functions.

What you can expect in the Operations Manager role at Milestone:

  • Review current business SOP’s and preferred vendors
  • Evaluate performance by analyzing and interpreting data and metrics
  • Make cost/time saving recommendations to improve business procedures
  • Own Quality Control & Inventory Management
  • Manage Quality Control Specialist, SOPs, and QC checklist for all instruments
  • Success in project management identifying project scope and establishing realistic goals
  • Careful analysis, and evaluation of alternative solutions to achieve the goals, with ability to translate objectives into clear action plans
  • Experience with Salesforce.com, QuickBooks, and Fishbowl or similar programs
  • On and off-site storage facilities
  • Manage Shipping & Receiving Process
  • Build and Maintain relationships with supply chain vendors
  • Liaison with Freight Shipping companies
  • Review and negotiate pricing contracts
  • Analyze vendors accuracy and timing of deliveries
  • Responsible for maintaining company vehicles
  • IT Functions and Employee Equipment
  • Main point of contact for basic in-house IT functions and liaison for out-sourced IT firm
  • Technically savvy and experienced in a range of software programs
  • Ability to evaluate and manage implementation of new programs
  • Purchase and track Employee Equipment

Skills we prefer you to have:

  • Minimum 5 years’ experience as a successful Operations Manager in a small to mid-sized company - BS degree in Science, Business, or a related discipline
  • 3+ years of QuickBooks or similar software knowledge
  • Inventory management & expense reporting software experience(Fishbowl and Concur preferred)
  • Excellent written and verbal communications skills
  • Ability to have ownership of tasks and work independently, while managing multiple projects and deadlines


Milestone will offer you:

  • Comprehensive benefit package (medical, dental, vision)
  • We will cover 70% of your medical premium and 60% of any spouse/dependents
  • We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you
  • You can contribute to the 401k after 90 days of service
  • We will contribute 3% of your salary after 1 year of service
  • We will support ongoing training and development of your skills

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