IT Support Specialist

2 weeks ago


Alpharetta, United States Visionaire Partners Full time

IT Support Specialist - Tier II - Direct Hire


Exciting opportunity to put your Tier II IT Support experience to work in a growing faith-based organization. We seek a candidate that has deep technical experience with both Mac and PC environments. You must have exposure to Endpoint Management and Single Sign On. This position has a mix of Mac and Windows machines and requires strong Active Directory and Office 365 experience. You must have exposure to MDM (of laptops, not phones) and have an interest in learning more about Azure in this role. In addition to our HQ in Atlanta we have 30 remote offices and are growing at a fast pace.


Enjoy working in the office only two days a week and work onsite the first month of employment. Travel is not required on this role and we seek candidates that are no more than a one hour drive from Atlanta. You must be willing and able to work in a team environment and share data with other team members to be successful in this role.


RESPONSIBILITIES:

  • Act as an escalation point for Tier I
  • Perform technical support - drive open issue to a resolved status
  • Assist with application and operating system related issues


This is a direct hire position. We offer a flexible work arrangement - only come to the office 2 times a week after the first month. Enjoy highly subsidized medical premiums.


REQUIRED SKILLS:

  • 5+ years in Technical Support
  • Tier II Support Experience
  • Mac Admin Experience
  • Windows Admin Experience
  • Active Directory
  • Office 365
  • Single Sign-on experience
  • Endpoint Management
  • MDM - Mobile Device Management experience (laptops only not phones)
  • Application Support
  • Excellent communication skills and the ability to work with a team


PREFERRED SKILLS:

  • Okta or other SSO tools
  • Endpoint Central
  • Azure AD


Must be authorized to work in the US. Sponsorships are not available.



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