Technical Support Specialist

2 weeks ago


Alpharetta, United States Motion Recruitment Full time

Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Alpharetta/Milton, GA. This role is onsite so local candidates are required.


***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***


In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support


Responsibilities

  • Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
  • Set up new devices, workstations, print stations, and assignments to default printers
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
  • Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
  • Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes
  • Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification


Required Skills & Experience

  • 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
  • Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal
  • Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
  • Experience using SCCM to create collections and push software
  • Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
  • Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)


  • Alpharetta, United States Motion Recruitment Full time

    Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Alpharetta/Milton, GA. This role is onsite so local candidates are required. ***This is a 6 month initial contract with potential for long-term extension or conversion based on performance*** In...


  • Alpharetta, United States Motion Recruitment Partners, LLC Full time

    Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Alpharetta/Milton, GA. This role is onsite so local candidates are required. ***This is a 6 month initial contract with potential for long-term extension or conversion based on performance*** In this...


  • Alpharetta, United States HireLiving, Inc. Full time

    Job DetailsDescriptionJob SummaryPosition work hours: 10 am EST-7 pm EST Technical Support Specialist I assist end-user customers with products and services by providing exceptional customer service, whether domestically or internationally, in an inbound call center environment. Leverage product knowledge to assist customers and troubleshoot product...


  • Alpharetta, United States Aptean Full time

    OverviewJob Title: Software Support SpecialistLocation: Alpharetta, GA Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500...


  • Alpharetta, United States The Travelers Companies, Inc. Full time

    Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Claims, Technical, Construction, Specialist, Business Partner, Media, Business Services


  • Alpharetta, United States Benjamin Douglas Full time

    Job Title: IT Support Specialist IILocation: Alpharetta, Georgia Start: ASAP Salary: Competitve rates The IT Support Specialist II is responsible for all company division location technology equipment and services and their employee's use of technology equipment and services to accomplish the goals of the company most efficiently. This role will ensure the...


  • Alpharetta, United States Benjamin Douglas Full time

    Job Title: IT Support Specialist IILocation: Alpharetta, Georgia Start: ASAP Salary: Competitve rates The IT Support Specialist II is responsible for all company division location technology equipment and services and their employee's use of technology equipment and services to accomplish the goals of the company most efficiently. This role will ensure the...


  • Alpharetta, United States iParametrics LLC Full time

    Job DescriptionJob DescriptionFEMA PA Technical SpecialistThis is not a remote opportunity: this role involves 100% travel. Location will be determined by disaster recovery staff requirements. Position Description:  We are accepting resumes for various technical specialist positions to support the FEMA Public Assistance Program. Professionals required...


  • Alpharetta, United States DataScan Full time

    ABOUT DATASCAN Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise. With our connected commercial...


  • Alpharetta, United States DataScan Full time

    ABOUT DATASCANHeadquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise. With our connected commercial...


  • Alpharetta, United States Datascan Technologies, LLC Full time

    Job DescriptionJob DescriptionABOUT DATASCANHeadquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise....


  • Alpharetta, United States Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...


  • Alpharetta, United States Meadows & Ohly , LLC Full time

    Job DescriptionJob DescriptionDescription:Position summary:The Tech Support Specialist is responsible for providing software and hardware technical support to the end-user community.Essential Duties and Responsibilities:Responsible for end-user workstation and laptop setup and installations, day to day asset management, and vendor warranty...


  • Alpharetta, United States Global Payments Full time

    Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MA - Cs) and related systems while ensuring all processes and procedures take into account company policy / standards a Technical Support, Associate, Technical, Support, Microsoft, Technology, Device


  • Alpharetta, United States CADY Full time

    Who is CADY?CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to...


  • Alpharetta, United States PrideNow Full time

    Russell Tobin is looking to hire a Technical Support Representative based in, Alpharetta, GA for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Technical Support Representative Location: Alpharetta, GA Duration: 6...


  • Alpharetta, United States PrideNow Full time

    Russell Tobin is looking to hire a Technical Support Representative based in, Alpharetta, GA for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Technical Support Representative Location: Alpharetta, GA Duration: 6...


  • Alpharetta, United States Ensombl Full time

    Established in 2006, Midwinter Financial Services – a Bravura Company, is expanding to be at the forefront of an evolving digital landscape. We develop leading financial planning software solutions that enable financial advisers to provide quality advice to their clients. Due to market growth, we’re looking for passionate and confident Application...

  • Payroll Specialist

    1 month ago


    Alpharetta, United States Thread HCM Full time

    Job DescriptionJob DescriptionThread is a human capital management company which delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies, is not something we just say; it's something we practice. We believe in delivering wow to those we come in contact with and that includes our team. Happy...


  • Alpharetta, United States American Honda Motor Full time

    Sales Support Specialist - MarineLocation: Alpharetta, GAWorkstyle: Onsite What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is...