Desktop Support Technician

4 weeks ago

Harrisburg, United States Insight Global Full time

Title: Desktop Support Technician

Location: On-site in Harrisburg, PA

Duration: Contract to hire

Compensation: $24/hr to $27/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Brief: We are seeking a skilled and customer-focused Desktop Support Technician to provide efficient technical assistance on computer systems. The Desktop Support Technician’s responsibilities include addressing user tickets regarding hardware, software, and networking issues, managing, maintaining, and upgrading computer systems and peripherals, and training users on basic hardware and software usage. Our ideal candidate is well-versed in computer systems and network functions and has a keen eye for detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability.

Responsibilities:

  • Address user tickets regarding hardware, software, and networking.
  • Walk customers through installing applications and computer peripherals.
  • Install, upgrade, support, and troubleshoot printers, computer hardware, and authorized peripheral equipment.
  • Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
  • Diagnose and resolve software issues, hardware issues, and network issues.
  • Interact with various computer platforms in a multi-layered client-server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Assist in the development and maintenance of user manuals and guidelines.
  • Identify and report system issues to vendors, and monitor and test fixes to ensure problems have been adequately resolved.

Requirements:

  • Proven experience as a Desktop Support Technician or similar role.
  • Strong knowledge of computer systems, hardware, and networking.
  • Excellent problem-solving skills.
  • Ability to communicate technical issues and solutions in a clear and easy-to-understand language.
  • A/V support experience is a huge plus.

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