Field Services Engineer

3 weeks ago

Cary, United States Synergis Full time

Synergis’ client, a global leader delivering streamlined global support solutions on behalf of technical product manufacturers, has engaged us to build a team of field engineers to perform a variety of tasks on analytical instrumentation systems. The selected team members will be responsible for troubleshooting and repair of hardware, on-site installation, customer training, and routine preventative maintenance. Successful candidates will have:

  • Superior onsite customer services skills
  • Clear communication and skill to manage customer situations often under tight deadlines.
  • Responsiveness & sense of urgency
  • Disciplined self-direction
  • Strong attention to detail and ability to follow detailed technical instruction sets.
  • Exceptional follow-through
  • A keen ability and strong desire to learn


  • Field Services Engineer | Background and Scope Travel to multiple sites within a specified region to provide onsite services including:
  • Troubleshooting
  • Hardware Repair
  • Basic Software troubleshooting
  • Product Installation
  • Basic Client training post installation
  • Installs hardware / software & networks devices and configures product at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repairs
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.


  • Field Services Engineer | RequirementsA Bachelor's degree in electronics and/or chemistry or equivalent work experience
  • 4+ years of experience as a field engineer supporting Analytical Instrumentation products, with 80% of that support being hardware focused (any experience with chromatography devices is a huge plus)
  • Basic knowledge of networking (ability to connect devices to the network and ping them to ensure connectivity)
  • Basic knowledge of electronics and power systems
  • Ability to follow detailed technical instruction sets.
  • Ability to maintain a calm demeanor with tight deadlines.
  • Exemplary technical and process troubleshooting skills.
  • Log gathering experience.
  • Understanding of remote troubleshooting techniques and tools
  • Case management experience (Salesforce Service Cloud preferred but not required)
  • Technical aptitude paired with ability & desire to quickly learn new technologies.
  • Ability to work with minimal guidance.
  • Ability to analyze and diagnose problems and work independently to solve them.
  • Dedication and focus on customer satisfaction and follow-through.
  • Manage all internal & external interactions in a professional and courteous manner.


  • Field Services Engineer | PreferredPrevious experience providing technical support, onsite in a laboratory environment is a huge plus
  • Any experience with Chromatography systems (gas or liquid) will be highly valuable, but not required.


  • Field Services Engineer – Chromatography | Other:Ability to work for any US based company without sponsorship, now or anytime in the future.
  • Ability to travel to various locations on a daily basis and interact with a broad range of customers within a laboratory environment
  • Travel will be primarily driving within 150 miles of the Raleigh / Durham area with the possibility of some air travel as required.
  • Local Raleigh based candidates only



About Our Client

Our client is a team that delivers streamlined global support solutions on behalf of technical product manufacturers. They deliver innovative and quality-driven support solutions including onsite product repair and preventative maintenance, product deployment and installation and global service parts logistics. Since 2001, they have executed millions of world-class support interactions globally with localized field engineer and service parts logistics resources.


The compensation range for this position is $47/hr. to $60/hr. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.


Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


For immediate consideration, please forward your resume to Jessica Rives at jrives@synergishr.com


If you require assistance or an accommodation in the application or employment process, please contact us at jrives@synergishr.com.


Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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