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Tenant Services Coordinator

5 months ago

Herndon, United States Lincoln Property Company Full time

As a Tenant Services Coordinator, you will work in tandem with property leadership and others as applicable to meet the tenant service needs of the building. Including but not limited to administrative support of the building management office, lease administration, reporting, filing, general accounting, and maintenance of office supply inventory. This role is instrumental in ensuring members of the building management team are responsive to tenants and ownership.


Desired Competency, Experience and Skills:

  • At least two years of relevant experience. Two to four year degree preferred.
  • Proficient in Microsoft Office Suite (Excel, PPT, Word and Outlook)
  • Detail oriented, strong interpersonal, organizational, and typing skills
  • Understanding of basic accounting preferred
  • Ability to multi-task, prioritize and be self sufficient
  • Must be customer orientated, professional and courteous with an excellent phone etiquette


Responsibilities:

Tenant Relations:

  • Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement
  • Draft necessary letters, memos, and other communication for Property Management approval
  • Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
  • Help coordinate building events as required (I.e., Fire drills, tenant appreciation, holiday lunches ect.)
  • Assist in all general office duties involved in maintaining service to the tenants and ownership

Administration:

  • Assist property management team with preparation of monthly client reports
  • Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
  • Maintain and update emergency and tenant contact lists
  • Ensure proper multi-tenant floor signage for all building common areas
  • Manage inventory of office supplies- order building and office supplies as needed.
  • Program building access cards
  • Maintain lease, vendor and building files. Create new files as needed.
  • Open, stamp, distribute mail

General Accounting:

  • Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable
  • Code invoices, setup vendors in Yardi payable systems
  • Deposit, track and enter rent payments (Skyline)
  • Resolve vendor calls or issues regarding payment of invoice
  • Mail out checks to vendors for payment as needed


About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the nation’s largest diversified real estate services companies with thirty-five offices across the globe. Founded in 1965, Lincoln's combined management and leasing portfolio on behalf of institutional clients includes almost 500 million square feet of commercial space. Offering a comprehensive suite of real estate solutions, Lincoln manages, leases, develops, and provides advisory services to owners and occupiers of office, life science, retail, industrial, data center, production studio, and mixed-used residential properties throughout the United States, United Kingdom, and Europe. In addition to providing third party real estate services, Lincoln has principally acquired and developed more than $24 billion and 62 million square feet of commercial projects since 2018.