Support Services Manager
4 months ago
Performs highly responsible technical, administrative, and managerial duties supervising the daily activities of the support services team. Areas will encompass, but are not limited to, laptop and desktop maintenance, support and administration; telephone support, maintenance and administration. Requires responsibility for planning, budgeting, coordinating, and controlling personnel, material and physical resources, to ensure end users are receiving the appropriate assistance. Contributes to problem resolution by giving in-person, hands on support to end users where needed.
This includes responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incidents and requests, including but not limited to troubleshooting and resolution of issues for most calls, the coordination of computer service desk functions, software and hardware troubleshooting, and low-to-mid level infrastructure problems. Monitors staff and their resolution of user problems to ensure optimum user-system performance. Monitors all incoming work requests, incident tickets, and status checks by customers via a ticketing system. Ensures that calls/requests/incidents are being taken/logged, proper troubleshooting is being performed, and tickets are resolved in a timely and efficient manner. When necessary, tickets are escalated with proper documentation to other appropriate IT groups. Ensures the use of best practices in the delivery of technical support such as: first call resolution, escalation, total impact training, and support metrics tracking and reporting. Build and maintain a trusted relationship with City Departments and reduce unexpected interruptions to their business by sending notifications related to outages and service changes, and coordinating the timing of significant outages across multiple City departments. Minimum Qualifications: Requires an Associate’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field and 2 years in a lead customer facing role. OR 4 years of experience in a lead customer facing role.
-
Retirement Services Representatives
4 days ago
Galveston, Texas, United States Federal Employees Retirement Services Full timeWe are looking for a skilled Retirement Services Representative to join our team at Federal Employees Retirement Services. As a key member of our team, you will be responsible for providing professional assistance to Federal employees regarding their government benefits packages.This is a fantastic opportunity to earn a high income while making a positive...
-
Student Support Services Professional
2 days ago
Galveston, Texas, United States Galveston Fire Department Full timeGalveston Fire Department Seeks Communication TherapistWe are a leading organization dedicated to providing exceptional student support services, and we're looking for an experienced Communication Therapist to join our team. As a key member of our staff, you will play a vital role in helping students overcome communication challenges and reach their full...
-
Construction Field Manager
4 days ago
Galveston, Texas, United States Sullivan Environmental Services Inc Full timeSullivan Environmental Services Inc is seeking a seasoned Project Superintendent to join our team. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient execution of our dredging projects.About the JobIn this role, you will be responsible for overseeing all aspects of project execution, including...
-
Deckhand I
2 days ago
Galveston, Texas, United States Sullivan Environmental Services Inc Full timeAbout the JobSullivan Environmental Services Inc. is currently seeking a qualified Deckhand I - Site Support to join our team. As a key member of our operations team, the successful candidate will be responsible for performing various site duties, including handling ropes and cables, cleaning pumps and cutters, and maintaining housekeeping standards. We...
-
Student Support Services Speech Therapist
1 week ago
Galveston, Texas, United States Galveston Fire Department Full timeGalveston Fire Department Career Opportunity:We are seeking a skilled Speech-Language Pathology Assistant to join our Student Support Services team. As a key member of our team, you will play a vital role in supporting students with communication disorders. About the Role:- Assist speech-language pathologists in the assessment, treatment, and support of...
-
Biomedical Equipment Services Manager
1 week ago
Galveston, Texas, United States Sodexo Full timeWe are looking for a skilled Biomedical Equipment Services Manager to join our team at UTMB in Galveston, TX. The successful candidate will oversee the repair, maintenance, and calibration of medical devices, as well as supervise technicians and engineers.This role requires formal training and experience in biomedical equipment management, as well as...
-
Food Service Manager Position
3 days ago
Galveston, Texas, United States Cascades at Galveston Full timeAbout the RoleCascades at Galveston invites applications for a skilled Food Service Manager to lead our dietary team. This exciting opportunity provides a chance to work in a dynamic environment with a focus on delivering high-quality patient care.The successful candidate will oversee all aspects of food preparation, ensuring compliance with regulatory...
-
Business Contract Manager
2 weeks ago
Galveston, Texas, United States Sullivan Environmental Services Inc Full timeJob SummaryWe are seeking an experienced Business Contract Manager to join our team at Sullivan Environmental Services Inc. The ideal candidate will have a strong background in contract negotiation, drafting, and management.The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.Key Responsibilities:Manage the...
-
Government Support Associate
2 weeks ago
Galveston, Texas, United States Texas State Gov Full timeAre you a people person looking for a challenging and rewarding role? Look no further than Government Support Associate at Texas State Gov. In this exciting position, you'll be responsible for providing exceptional customer service, working closely with Guest Service Managers and Assistant Managers, and assisting with general customer services...
-
Marine Construction Manager
4 days ago
Galveston, Texas, United States Sullivan Environmental Services Inc Full timeSullivan Environmental Services Inc. is seeking a highly experienced Marine Construction Manager to lead our marine construction projects. The ideal candidate will have a strong background in marine construction, excellent leadership skills, and the ability to manage multiple projects simultaneously.Job Description:The successful candidate will be...
-
Galveston, Texas, United States Sodexo Full timeAbout the RoleAs an HTM Supervisor with Sodexo Healthcare Technology Management, you will oversee both biomedical and imaging services, including vendor management, regulatory compliance, and project management. This position requires local travel to accounts and clinics in the area.About the TeamYou will be part of a team that is as innovative as the...
-
Hospitality Support Professional
2 days ago
Galveston, Texas, United States Galveston Restaurant Group Full time**Hospitality Support Professional Wanted**We are seeking a friendly and efficient Hospitality Support Professional to join our team at the Galveston Restaurant Group.In this role, you will be responsible for providing exceptional customer service, clearing tables, and maintaining a clean and organized dining area.You will also assist with serving drinks and...
-
Customer Service Manager
2 weeks ago
Galveston, Texas, United States Ulta Beauty Full timeAt Ulta Beauty, our Lead Cashiers play a vital role in delivering exceptional customer experiences. As a Lead Cashier, you will:• Promptly acknowledge and warmly greet each guest entering the store• Complete select register open and close functions• Courteously handle sales, refunds, and exchanges• Recommend additional and complementary products...
-
Youth Support Specialist
3 days ago
Galveston, Texas, United States Resource & Crisis Center of Galveston County Full timeAbout Us:The Resource & Crisis Center of Galveston County, Inc. is dedicated to providing a safe and supportive environment for survivors of domestic violence and their children. Our team of professionals works tirelessly to ensure that every individual receives the care and resources they need to thrive.Job Summary:We are seeking a skilled Child Advocate to...
-
Child Support Specialist
2 days ago
Galveston, Texas, United States Resource & Crisis Center of Galveston County Full timeAbout the JobThe Resource & Crisis Center of Galveston County is seeking a skilled Child Advocate to provide support and advocacy to children residing in our emergency shelter. As a dedicated professional, you will develop engaging activities, assist with safety techniques, and work closely with casemanagers to ensure a safe and welcoming environment.Job...
-
Dredge Operations Manager
2 days ago
Galveston, Texas, United States Sullivan Environmental Services Inc Full timeJob SummaryThe Dredge Operations Manager will oversee the dredging process, ensuring safe and efficient operations. This role involves supervising a team of crew members, conducting safety analyses, and maintaining equipment.Key Responsibilities:• Supervise the dredging crew to ensure compliance with safety protocols and company procedures• Conduct...
-
Maintenance Customer Service Manager
2 weeks ago
Galveston, United States UTMB Health Full timeMaintenance Customer Service Manager - League City Campus - Offsite Clinics **Galveston, Texas, United States** Engineering, Crafts, Trades & Labor UTMB Health Requisition # 2405661 **Minimum Qualifications:** Bachelor's degree or recognized equivalent and five years related experience. Assignment in healthcare facilities requires a Certified...
-
Construction Project Manager
4 days ago
Galveston, Texas, United States Sullivan Environmental Services Inc Full timeJob OverviewWe are seeking a highly experienced Construction Project Manager to lead our dredging and construction projects. The successful candidate will have excellent leadership skills, a strong understanding of construction documents, and the ability to analyze plans and specifications.
-
Academic Library Support Specialist
3 weeks ago
Galveston, Texas, United States Galveston College Full timeJob OverviewGalveston College is seeking a motivated and detail-oriented individual to fill the position of Academic Library Support Specialist. As an integral member of the library team, you will provide exceptional customer service to students, faculty, staff, and community members. This role offers opportunities for growth and development in a dynamic...
-
Technical Applications Support Specialist
6 days ago
Galveston, Texas, United States Galveston County, TX Full timeCompany Overview: Galveston County is a leading government organization in the field of information technology. Our team is committed to delivering exceptional support services to our customers, and we are seeking a highly skilled Technical Applications Support Specialist to join our ranks.Job Description:We are looking for an experienced Technical...