Customer Service Representative

4 days ago


Stamford, United States Gravity Staffing, Inc. Full time

The Stamford, CT office of a national beverage company is hiring a Customer Service Representative to join their team.


Responsibilities:

  • Processing customer orders (changes, returns, and invoices), both EDI (or similar systems) and manual
  • Provide timely and accurate information regarding customer order status and product knowledge requests
  • Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
  • Enter and update order routing information in a variety of customer and transportation systems including customer portals
  • Work closely with the credit department to resolve disputed credit items
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Reconcile order/shipment activity


Required Qualifications:


  • BS/BA degree (or equivalent work experience)
  • Some experience in Customer Service or related field preferred, but not required
  • Demonstrated analytical and problem-solving skills
  • Works well under pressure and remains calm in difficult situations
  • Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects
  • Thorough and detail oriented
  • Strong listening, verbal and written communication skills
  • Advanced experience using Microsoft Windows, Excel and Word



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