Human Resources Coordinator

5 days ago


Pasadena, United States Mastech Digital Full time

Job Title: HR Service Center Representative - Sr

Location: 393 E. Walnut St., Pasadena, CA, USA, 91188


Position Summary:

Under limited supervision, the HR Service Center Representative - Sr processes moderate to complex Human Resources transactions related to employee changes and new hire information. This role focuses on a specific area of specialty within Human Resources programs such as pay, benefits (including retirement), leaves of absence, disability, and worker’s compensation. The representative acts as a resource for HR Representatives and other service center team members.


Key Responsibilities:

  • Process HR transactions related to employee pay, new hires, terminations, and personal status changes with accuracy and efficiency.
  • Utilize Windows-based HR systems to enter, process, and retrieve employee data.
  • Respond professionally and timely to new hire changes and employee requests.
  • Handle escalated employee inquiries and resolve moderate to complex HR issues.
  • Conduct case management and provide one-on-one training for HR Representatives and other team members.
  • Collaborate with Quality Assurance, Training, and Team Management to enhance transaction procedures.


Education/License/Certification:

  • High school diploma or equivalent required.
  • Advanced reading and basic math skills required.
  • Bachelor’s degree or some college coursework preferred.


Qualifications:

  • Strong customer orientation with the ability to process transactions with a 95% accuracy rate.
  • Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers.
  • Experience navigating Windows-based HR information systems.
  • Excellent interpersonal, verbal, and written communication skills with a customer service focus.
  • Ability to work independently under limited supervision and adopt new procedures as needed.
  • Adherence to confidentiality rules and the ability to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • Experience with PeopleSoft 8.8.
  • Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel, and PowerPoint.
  • Familiarity with Taleo and Cisco systems.


Additional Job Details:

  • Required Level of Education: BA/BS
  • Experience Required: 2-4 years in a related role
  • Specific Systems Knowledge Required: Outlook, Oracle, Salesforce
  • Specific Systems Knowledge Preferred: Outlook, Oracle, Salesforce, Taleo, Cisco
  • Expected Shift: 8:30 AM - 5:30 PM


Interview Process:

  • Initial Interview: Phone call with hiring manager
  • Second Interview: Microsoft Teams (camera on) Panel Interview
  • Top Responsibilities: Answering phones, chats, and helpdesk items (emails)
  • Top Skillsets Needed: Customer service, patience, and high capacity for managing tasks
  • Agency Contact: Agencies should not reach out directly via calls or email


Note: There may be a possibility for extension based on budget approval for 2025.



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