Serialization packaging systems support engineer

2 weeks ago

Indianapolis, United States Tata Consultancy Services Full time

Job Title

Serialization packaging systems support engineer


Relevant Experience & Experience Required

(in Yrs)

2+ years

Keywords to search in resume

Industrial Automation, PLC, SCADA, Systech, Vision systems

Technical/Functional Skills-MUST HAVE SKILLS

  • Preferably with Industrial engineering academic background
  • Understanding of Industrial Automation systems/SCADA/PLC/hardware systems
  • Ability to troubleshoot software/hardware issues and provide timely resolution.
  • Excellent analytical, organizational, team, and production support skills
  • Strong understanding of software development lifecycle and maintenance plans
  • Experience in troubleshooting network communication issues and understanding of SQL server databases
  • Ability to coordinate with cross-cultural teams (TCS/Vendor/Customer), close process gaps, and provide value improvement ideas.
  • Understanding of any Pharmaceutical track-and-trace solutions and Serialization systems—Systech, Antares, Seavision, Tracelink, Opel, etc.
  • Experience in providing Automation support to manufacturing/packaging systems.
  • Understanding of Incident and Change management tools
  • Understanding of GMP process, GMP systems used in Pharma
  • Experience in handling qualification (I/Q, OQ & PQ process)
  • Experience in executing Installation and verification testing on pharma packaging equipment
  • Understanding of vision inspection systems and label printers and scanners
  • Familiarity with pharma packaging processes and packaging equipment custom software
  • Experience in providing engineering support in pharmaceutical manufacturing and packaging operations
  • Worked in direct support of and along with the maintenance staff to maintain both complex and simple systems used in packaging operations
  • Understanding of Packaging line hardware and PLC programming.
  • Understanding of Incident Management System (ServiceNow) and adherence to SLAs and Procedures
  • Familiarity with pharma packaging processes and packaging equipment custom software
  • Experience in providing engineering support in pharmaceutical manufacturing and packaging operations
  • Worked in direct support of and along with the maintenance staff to maintain both complex and simple systems used in packaging operations

Roles & Responsibilities

  • Provide support to the Serialization execution Systems in a 24X7 rotating in-person shift schedule (Morning, Evening, and Night)
  • Coordinate with remote teams in Automation/software qualification and software validation activities and further assist the Serialization support team in managing packaging lines
  • Support a global, repeatable, and logical process to effectively resolve any issues arising from the installation and subsequent operation of Serialization hardware components in packaging operations.
  • Providing updates to customers regarding ongoing issues.
  • Maintain and update procedures as required.
  • Updating engineering, user requirements, and design documents for any changes made to the serialization system.
  • Communicate effectively and on time regarding any new spare parts requirements.
  • Formal investigation of support issues, communication with impacted stakeholders and vendors, resolution/closure of the issue, and updating appropriate knowledge management records.
  • Resource should be quick learner and self-driven; capable of meeting with Business Users and working cross-functionally to define requirements, configure and deploy solutions
  • Ability to plan and prioritize work effectively to meet defined delivery levels in a customer-facing role.
  • Actively participate among cross-functional teams and lead project initiatives to ensure projects are delivered on time and to required quality standards

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