Serialization TraceLink Analyst

Job Title

Serialization TraceLink Analyst

Relevant Experience & Experience Required

(in Yrs)

5+ years

Key Skills:

TraceLink, DSCCA, GS1, ATTP, SAP, CMO,

Technical/Functional Skills-MUST HAVE SKILLS

As a Serialization TraceLink Analyst, responsible for

Experience with implementing and supporting the TraceLink Trace and Trace solutions

Serialization Master Data, Configuration, and Interfaces

Monitoring and error handling for Serialization interfaces (for example ASN, DSCCA, EU Hub, CMO)

Analyze and troubleshoot error messages and reporting

Work with the Vendor Tracelink team on new onboarding and existing interfaces

Provide Tracelink Admin support

Incident Management System (ServiceNow)

Create an Impact analysis document for the TL release

Test any impacted module with the new TL release

CMO Onboarding and testing

DSCSA EPCIS testing with multiple partners

Troubleshoot EPCIS failed files

Onboarding of new country regulatory report

Create Requirements and Test scripts for new functionality

User support for navigation and system use

Issue Resolution and Escalation

Incident Volume Management

Incident Management System

Knowledge Base Development

Monitoring System Performance

Training Materials Development

Adherence to SLAs and Procedures

Report metrics

Excellent problem solving and analytical skills

Ability to troubleshoot software issues and provide timely resolution.

Excellent analytical, organizational, team and project management skills

Strong documentation skills – should have experience of writing requirement specifications, design documents, installation protocols, test summary reports etc.

Strong understanding of software development lifecycle and maintenance plans

Experience working in Pharmaceutical clients

Experience of troubleshooting network communication issues

Ability to coordinate with cross-cultural teams (TCS/Vendor/Customer), close process gaps, and provide value improvement ideas.

Excellent written/verbal communication skills

Roles & Responsibilities

Onboard CMO and product partners in TraceLink. Establish technical connectivity between SAP ATTP, TraceLink

Sets up Material masterdata systems in TraceLink

Communicates and coordinates projects with external entities and global partners like CMO, Partners, and 3PL

Provide technical assistance by collaborating with Partners, Business teams, ERP, and Infrastructure teams

Collaborate with technical and business resources throughout the project life cycle; documenting business plans, data design specifications, test plans, and validated testing documents, delivering implementation plans and service level agreements, and providing production support for business users and business service providers

Understanding of global Serialization regulatory requirements

Maintain and update procedures as required.

Updating SOPs and Knowledge articles

Formal investigation of support issues, communication with impacted stakeholders and vendors, resolution/closure of the issue, and updating appropriate knowledge management records.