Application Support Engineer

4 weeks ago


Phoenix, United States JCO Workforce Solutions, LLC Full time

Job Summary

As an Application Support Engineer, you will play a crucial role in providing technical support and expertise for key software applications in our aviation infrastructure. Your responsibilities include troubleshooting, maintaining, and enhancing application performance, with a focus on resolving issues efficiently to maintain seamless business operations. This role requires strong technical problem-solving skills and the ability to communicate effectively with stakeholders at all levels.

Key Responsibilities

  • Provide day-to-day application support and troubleshoot issues for aviation-specific software.
  • Manage incident and service requests, ensuring timely response and resolution.
  • Collaborate with the IT and development teams to ensure seamless integration of applications and systems.
  • Monitor application performance and ensure the highest level of system uptime.
  • Document troubleshooting procedures, configurations, and problem resolutions.
  • Participate in application upgrades, patching, and other routine maintenance.
  • Train end-users and develop support documentation as needed.
  • Communicate effectively with stakeholders to provide updates on the status of issues.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in application support, ideally within the aviation or related industry.
  • Proficiency in troubleshooting software applications in both Windows and Linux environments.
  • Experience with SQL, scripting, and database management.
  • Familiarity with ITIL principles and practices.
  • Strong communication and problem-solving skills.

Nice-to-Have Skills

  • Experience with Quantum ERP software.
  • Knowledge of aviation-specific software solutions.
  • Familiarity with cloud platforms such as AWS or Azure.



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