Client Services Analyst

3 weeks ago


Chicago, United States The Judge Group Full time

Our client is currently seeking a Client Service Analyst with mortgage lending experience.


This is a 6-month contract-to-hire opportunity that is hybrid to downtown Chicago.


RESPONSIBILITIES:


  • Works closely with the business including other Business Process Analysts, CSMs, and India to identify and address inefficiencies, control gaps and enhance client deliverables.
  • Be the operational expert on escalations, process changes, fund level knowledge and impacts across other business groups.
  • Assist team with investigating and resolving inquiries and exceptions; serve as a subject matter expert for the team and business unit.
  • Close procedural gaps and enhance education across peer group.
  • Participates or leads efforts that impact a functional process, task or deliverable within a BAU team or across teams.
  • Demonstrates strong leadership skills when it comes to research and investigative processes on escalations or other client inquiries and be the spokesperson throughout.
  • Documents changes to internal processes and communicates to PS about those change.


QUALIFICATIONS:


  • A College or University degree and/or relevant work experience is required.
  • 3-5 Years Industry experience or relevant senior client servicing role.
  • Prefers mortgage lending background.


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