Support Engineer

7 days ago


Seattle, United States Insight Global Full time

Job Description *

A large investment management firm is looking for an AWS Cloud Operations Support resource to aid in their tier 1 AWS support for AWS and Snowflake. This role will sit onsite for 2 days a week in the Seattle office. The client has over 51 offices which service over 22 countries and currently $1.4Tn total AUM. They provide managed equity strategies, active fixed income and liquidity, alternative investments, and custom solutions. They are also committed to sustainable investing and making strides for their customers to meet their ESG goals.


The Cloud Support Engineer is responsible for designing, implementing, and supporting the operational aspects of their Investment Management’s Cloud Program including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response. They work as part of a larger organization consisting of Cloud Platform Engineering, Development, InfoSec and Site Reliability Engineering teams to build effective, secure, and scalable solutions to meet explosive business growth. This role is heavy incident management, IAM permissioning within AWS, support, management of the monitoring for AWS, and strong customer service as they will be dealing with internal customers (development, security, infrastructure etc). It is important that the candidate understands both AWS and on-prem environments since they are hybrid.


Primary Responsibilities:

• Provide frontline Cloud operational support, incident management, and administration for the client including AWS, Snowflake, MongoDB Atlas, and Confluent Cloud

• Identity and Access Management across various Cloud platforms

• Cloud secrets management including deployment, rotation, and tooling integration

• Design and implement centralized observability and monitoring/alerting solutions

• Manage Cloud backup and recovery solutions for critical infrastructure

• Assist with implementation of Cloud Security policies and guardrails

• Create and maintain Terraform IaC to ensure architectural consistency and security

• Design and implement best practices for operational excellence, security, reliability, performance, efficiency, and cost optimization across Cloud platforms

• Monitor support queues and respond to Cloud incidents/requests

• Create and maintain documentation related to the client’s Cloud Program

• Mentor junior team members on secure Cloud Ops design principles and IaC

• Stay current with industry trends and lead operational innovation initiatives


Required Skills and Experience *

  • AWS Cloud Architect Associate certification or equivalent
  • 4+ years’ hands-on AWS Support experience (RDS, IAM, S3 etc)
  • System administration or helpdesk background
  • Experience with Active Directory, and file shares within AWS and on-prem
  • Strong knowledge of Terraform, Python, and source control (Github)
  • Knowledge of Identity and Access Management technologies and best practices
  • Experience with Agile methodologies and tooling (Jira)
  • Familiarity with cross-cloud monitoring solutions (DataDog preferred)
  • Cloud Incident Management experience and ability to participate in on-call rotation
  • Experience with backup and recovery tooling (AWS Backup preferred)
  • Experience working with Linux/UNIX and Docker or other container technologies


Nice to Have Skills and Experience

  • Asset management background
  • Snowflake


Compensation: $50-65/hr. Exact compensation may vary based on several factors, including skills, experience, and education.


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