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Desktop Support Analyst
2 months ago
Desktop Support Analyst/Technical Support Analyst
Location : Baton Rouge, LA 70802 ( Onsite )
**** Locals Only****
Job Description.
The scope of the proposed services will include the following:
· Provide onsite technical support including desktop imaging and deployment of end user
devices with Windows 10/11 or Apple MacOS and iOS operating systems.
· Provide end user device support including hardware and software troubleshooting,
installation, and replacement of products and components.
· Provide remote software and device support and problem resolution which includes
troubleshooting, installation and configuration.
· Device support includes Mac and Windows desktops and laptops, network and desktop
printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
· Assist with Microsoft M365 Sharepoint and OneDrive content management
· Assist with Microsoft M365 Office applications support
Expertise and/or relevant experience in the following areas are mandatory:
· Experience installing new computer hardware, software and peripherals
· Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and
Android devices
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
· 4+ years in onsite end user hardware and software technical support
· Basic experience installing and troubleshooting local area network and wireless network
hardware components and cabling
· Experience supporting and managing VoIP phones
· Experience administering or supporting Microsoft Sharepoint, OneDrive and Office
products