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Clinical Field Service Technician

2 months ago


Worcester, United States Smart IT Frame LLC Full time

Hi All


Job title: Clinical Field Service Technician

Location: Worcester, MA (Onsite)

Contract


PRIMARY Qualifications/Experience:

  • Technical experience in managing and supporting desktop, PC, printers, scanners, network, medical devices etc.
  • Medical devices that may include but are not limited to:
  • ○ Cameras
  • ○ Treadmills (cardiology)
  • ○ Electrocardiogram (EKG) devices
  • Must have good soft skills and people management experience to support physicians and providers


Other Qualifications:

  • -Bachelor’s degree in Computer Science or similar field
  • -Prior experience in desktop support or related field
  • -In-depth knowledge of desktop hardware and software systems
  • -Proficient in computer operating systems such as Max, Linux and Windows


Job summary:

  • We are seeking a dedicated Field Technician with 4 to 7 years of experience to join our team. The ideal candidate will have a strong background in Service Desk, Field Services, and Desktop Support - Remote. This role involves analyzing geospatial data to support various projects and initiatives, ensuring high-quality service delivery, and providing technical support to remote teams.


Responsibilities:

  • -Provide support for users of computers and software systems.
  • -Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
  • -Provide general training for relevant applications and hardware
  • -Responds to client inquiries
  • -Provides technical support to users
  • -Troubleshoots hardware and software issues
  • -Provides instructions or directly sets up desktop hardware
  • -Assists with installation of computer software and operating system updates
  • -Records logs of rendered support