Help Desk Level 2

4 weeks ago


Fort Worth, United States BravoTECH Full time

Onsite Monday-Friday



We are seeking a skilled Level 2 Support Technician to join our team in supporting a retirement community. The ideal candidate will have a strong background in desktop and mobile computer operations, network communications, and a commitment to delivering exceptional customer service.


Responsibilities:


  • Provide in-depth desktop and mobile computer support for the etirement community, ensuring smooth operation of hardware and software systems.
  • Perform installation, configuration, and troubleshooting of Windows Operating Systems, Microsoft Office suite, Internet Explorer, and Outlook/Exchange.
  • Deliver excellent customer service to both internal and external customers, resolving issues promptly and effectively.
  • Travel to locations within the region as scheduled and as needed to provide on-site support.
  • Identify and resolve customer issues remotely, demonstrating proficiency in remote troubleshooting techniques.
  • Conduct installation, move, add, and change (IMAC) services for new and upgraded hardware and software.
  • Perform break/fix hardware maintenance for computers, printers, scanners, and peripheral equipment.
  • Diagnose and remediate basic operating issues related to hardware, software, operating systems, and networks.
  • Collaborate with internal and vendor support resources to resolve complex technical problems efficiently.


Qualifications:


  • Associate’s degree in Computer Information Technology or related field preferred.
  • Minimum 3 years of prior related experience in desktop support.
  • Professional certification such as HDI Desktop Support Technician, CompTIA A+, or MCSA: Windows 7 preferred.
  • Proficiency in Windows Operating Systems, Microsoft Office suite, Internet Explorer, and Outlook/Exchange.
  • Strong communication skills with the ability to effectively communicate technical information to non-technical users.
  • Ability to provide clear and accurate communication in face-to-face interactions and through remote communication technologies.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Flexibility to travel within the region as required.



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