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IT Helpdesk Specialist
2 months ago
1st Shift position
W2 Candidates ONLY Please.....We Cannot Use Corp to Corp C2C
Hybrid position (2 days/week On-Site) ...... Chesterfield, Missouri area
Long Term W2 Contract to Hire (12+ months) with benefits
Rate: $23-25/hr. W2 with benefits/PTO
Technical Helpdesk Specialist - Tier 1
Required:
- 2-5 years of Helpdesk/desktop support experience
- Good knowledge of supporting Windows desktop environment and MACs
- Looking for candidates who support 20+ tickets per day
- Knowledge of Windows Server environment administration (AD, Exchange)
- Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
- Ability to work efficiently as part of a team environment
- Ability to work well independently and be proactive with task and time management
- Ability to diagnose software and hardware problems
- Effective oral and written communication skills
- Effectively manage relationships with all levels of internal stakeholders
Experience
- A+, Network & Microsoft Certified Desktop Support Technician preferred
- Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs
Proficient with:
- Basic TCP/IP networking
- VoIP Telephony
- Windows Terminal Server end user support
- Mobile device support - Blackberry & iPhone
- Printer technologies
- Video conference & meeting room technology
- Dell workstation hardware
- Excellent communication & organizational skills
- Strong telephone and customer service skills
- Strong analytical and problem-solving skills.
- Availability to work overtime, as required
