IT Helpdesk Specialist

1st Shift position

W2 Candidates ONLY Please.....We Cannot Use Corp to Corp C2C

Hybrid position (2 days/week On-Site 3 days REMOTE) ...... Chesterfield, Missouri area

Long Term W2 Contract to Hire (12+ months) with benefits

Rate: $23-25/hr. W2 with benefits/PTO

Technical Helpdesk Specialist - Tier 1

Required:

• 2-5 years of Helpdesk/desktop support experience
• Good knowledge of supporting Windows desktop environment and MACs
• Looking for candidates who support 20+ tickets per day
• Knowledge of Windows Server environment administration (AD, Exchange)
• Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
• Ability to work efficiently as part of a team environment
• Ability to work well independently and be proactive with task and time management
• Ability to diagnose software and hardware problems
• Effective oral and written communication skills
• Effectively manage relationships with all levels of internal stakeholders

Experience

• A+, Network & Microsoft Certified Desktop Support Technician preferred
• Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs

Proficient with:

• Basic TCP/IP networking
• VoIP Telephony
• Windows Terminal Server end user support
• Mobile device support - Blackberry & iPhone
• Printer technologies
• Video conference & meeting room technology
• Dell workstation hardware
• Excellent communication & organizational skills
• Strong telephone and customer service skills
• Strong analytical and problem-solving skills.
• Availability to work overtime, as required