IT Helpdesk Specialist

1 week ago

chesterfield, United States neteffects Full time

1st Shift position

W2 Candidates ONLY Please.....We Cannot Use Corp to Corp C2C

Hybrid position (2 days/week On-Site 3 days REMOTE) ...... Chesterfield, Missouri area


Long Term W2 Contract to Hire (12+ months) with benefits

Rate: $23-25/hr. W2 with benefits/PTO


Technical Helpdesk Specialist - Tier 1


Required:

  • 2-5 years of Helpdesk/desktop support experience
  • Good knowledge of supporting Windows desktop environment and MACs
  • Looking for candidates who support 20+ tickets per day
  • Knowledge of Windows Server environment administration (AD, Exchange)
  • Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
  • Ability to work efficiently as part of a team environment
  • Ability to work well independently and be proactive with task and time management
  • Ability to diagnose software and hardware problems
  • Effective oral and written communication skills
  • Effectively manage relationships with all levels of internal stakeholders


Experience

  • A+, Network & Microsoft Certified Desktop Support Technician preferred
  • Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs

Proficient with:

  • Basic TCP/IP networking
  • VoIP Telephony
  • Windows Terminal Server end user support
  • Mobile device support - Blackberry & iPhone
  • Printer technologies
  • Video conference & meeting room technology
  • Dell workstation hardware
  • Excellent communication & organizational skills
  • Strong telephone and customer service skills
  • Strong analytical and problem-solving skills.
  • Availability to work overtime, as required

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