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Senior Program Support Analyst

4 months ago

Irving, United States 7-Eleven Full time

With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ About This Opportunity

General Description:

Sr. Program Support Analyst provide guidance to Merchandising team members on requirements and capabilities of Merchandising. Business Systems to facilitate the capture of assortment, promotion, item cost, and cost support decisions / negotiations in an accurate and supportable manner.


Duties and Responsibilities:

  • Serve as subject matter expert to aid the Merchandising team with Merchandise Business Systems related processes, forms,service levels, protocols, systems, and policies
  • Document system and process 'nuances and work-arounds' that are not well known by the Merchandising team in a consistent format that can be used as a point of reference by the organization
  • Assist merchandising team in prioritization of projects and tasks in a time sensitive environment and correctly identify critical paths among task dependencies.
  • Considerations include the item master maintenance schedule, the item master keying and proofing processes, code table entry, proofing and approval processes, the processes for addition of new suppliers and stores, etc.
  • Facilitate the resolution of escalated merchandising issues related to rejected workflow requests. Build relationships with assigned PD(s), CMs, and ZMs. Communicate effectively with merchandising leadership while aiding the Sr Merchandising Program Manager in ensuring that planned activities are consistent with SEI strategy.
  • Provide support to the Category
  • Support Supervisors dung periods of increased activity. Coordinate efforts required to resolve issues/special projects (i.e. compiling data,hosting meetings, coordinating with other departments, etc.)

Knowledge, Skills and Abilities:

  • Education: Bachelors/4 Yr Degree Experience: 3-5, Retail Product.
  • Highly organized and able to handle multiple tasks in a dynamic environment. Strong understanding of nuances related to distribution method, strategic initiatives, and 7-Eleven systems and processes.
  • Proficiency in Microsoft Office suite of applications (Excel, PowerPoint, Word) and experience performing data entry, retrieval,and analysis. Proficiency in SQL preferred.
  • Previous experience with 7-Eleven proprietary software. Ability to understand analyze, execute, and train others on complex processes from a system and business perspective.
  • Ability to gather and evaluate information from diverse sources and quickly determine necessary actions. Ability to accurately assess potential impact to stores when making decisions and recommendations.
  • Must possess strong written and verbal communication skills and the ability to influence others.
  • Must be able to clearly define and document problems, processes and solutions related to performing.