Market Quality Warranty Analyst
4 weeks ago
REPORTS TO: Market Quality Specialist
JOB PURPOSE: Responsible for Warranty claims analysis and actions associated to it
MAIN ACCOUNTABILITIES:
- Maintain a safe working environment and high housekeeping standards.
- Collaborate to meet the Pirelli North America objectives.
- Support the vision for growth, in accordance with the company’s management plan objectives and in compliance with Sector’s directives and policies.
- Perform daily audits on warranty claims and support addressing non-conformity with other departments to have 100% compliance.
- Track claims for tires produced in North America and claimed in other regions. Collect details, communicate with the Industrial Team and support the action plan.
- Support improvement actions that contribute to the reduction of the lead time on warranty claims.
- Support on analysis, reports, and actions related to technical samples.
- Manage purchase orders related to Market Quality activities.
- Analyze Market trends and deploy to the interested departments within Pirelli North America and Head Quarter.
- Implement benchmark analysis to understand the best practices in the Market and within the company (other regions) and support the implementation of actions for improvements.
- Review and maintain Market Quality documentation.
- Work in cooperation with the internal stakeholders at Legal, Sales, Marketing, Finance, Credit, Quality, and R&D to keep an efficient communication channel.
- Support the team to exceed KPIs designated to Market Quality North America.
- Support to Market Quality reporting and participation in meetings as needed.
- Support root cause analysis and action implementation for product improvement.
- Support implementation of new integrated systems that facilitate analysis and processes.
- Support to Consumer Affairs on questions related to warranty claims.
- Facilitate teamwork between the PTNA Quality Team and their global counterparts. Ensure effective and timely communication within the Quality Team, PTNA and their global counterparts.
- Ensure full compliance with all corporate policies.
REQUIRED KNOWLEDGE/SKILLS AND EXPERIENCE:
- Engineering or scientific degree desirable
- Advanced Computer skills (Office package, SAP, Salesforce, programing platforms)
- Statistical analysis skills
- Communication skills, both written and verbal
- Driven by results
- Team player
PREFERRED KNOWLEDGE/SKILLS AND EXPERIENCE:
- Knowledge on critical analysis / Problem solving and core tools, including G8D, 5 Whys, Ishikawa, PFMEA, Control Plan, APQP, MSA, SPC etc.
- Awareness of US legal climate surrounding product liability and contract compliance.
- Knowledge on governmental standards (INMETRO, CQC, ECE, DOT, NOM, GSO, TAIWAN)
- Market analysis
- Product design / manufacturing for car and light truck
- ISO 9001, IATF 16949, and customer specific requirements
- Be an auto enthusiast
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