Help Desk Specialist

5 days ago


London, United States Software Technology Inc. Full time
  • Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
  • Utilize Microsoft O365
  • Assist with day-to-day management of video conferencing operations for our multisite videoconferencing network
  • Use professional written and oral communication
  • Work successfully across multiple teams
  • Provide analytical and troubleshooting support for video endpoints and fiber networks
  • Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
  • Prefer experience with Polycom and Cisco infrastructure and endpoints
  • Provide limited audio/video support for management off-site activities
  • Maintain strict confidentiality for all video conferencing activities
  • Report operational and technical issues to managers.


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