TalentBurst | DRC-Help Desk Analyst 2-Video Support/ HD2 OH | london, oh

5 days ago

New London, United States TalentBurst Full time

Job – Video Support Specialist
Location – London, OH
Duration – 6 Months
Equipment supplied
Job Description
Video support specialist extremely well-rounded in processing, scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, experience with Polycom RMX, Resource Manager and endpoints.
ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues
via telephone and email utilizing Microsoft Office 365, and experience with
Polycom RMX, Resource Manager and endpoints.
Education:
Preferred Education: 4-year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

Utilize Microsoft O365

Assist with day-to-day management of videoconferencing operations for our multi-site videoconferencing network

Use professional written and oral communication

Work successfully across multiple teams

Provide analytical and troubleshooting support
for video endpoints and fiber networks

Support conference room meetings,
point-to-point and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Cisco infrastructure and endpoints

Provide limited audio/video support for management of off-site activities

Maintain strict confidentiality for all videoconferencing activities

Report operational and technical issues to managers.

TB_EN

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