Technical Writer

2 months ago

Durham, United States TALENT Software Services Full time

Are you an experienced Technical Writer with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Technical Writer to work at their company in Columbia, SC.


Position Summary: Required to develop and maintain Information Security Plans, Policies, Standards, Procedural documents, and related artifacts to ensure compliance with Federal, State, and Agency requirements. Seeking a Business Analyst – Technical Writer to assist with these tasks and to ensure that documentation is properly vetted to meet the needs of both the business areas and security requirements. This position will also coordinate the Plans of Action and Milestones (POAM) processes and documentation.


Primary Responsibilities/Accountabilities:

The BA/Technical Writer will work with various internal teams including agency leadership, Project Directors/Project Managers, Technical Directors/Developers, Business and Technology Stakeholders/Subject Matter Experts (SMEs), and other agency staff to create Information Security related business and technical documents and artifacts that will be used both internally and externally by Office of Cybersecurity, executive management, agency staff, vendors, Centers for Medicare and Medicaid Services (CMS), and other stakeholders. We are looking for candidates who are highly organized, can work independently in a fast-paced environment, and produce multiple quality deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

  • Coordinates Office of Cybersecurity administrative policies and documentation. Works with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences with various levels of technical knowledge. Involves creating, sharing, revising, and publishing Office of Cybersecurity policies and procedures.
  • Assist Office of Cybersecurity management with POAM processes and documentation. Assists management with POAM library and artifacts. Edits the POAM dashboard for management. Submits to any Federal and State regulatory audits and assessments.
  • Develop, maintain, and submit documents for CMS regulation compliance. Work with various internal and external teams to create information security documents and artifacts for complying with cybersecurity laws and regulations.
  • Creates artifacts and supporting documentation and uses writing and communication skills to make complex information easier to digest.
  • Select and utilize photographs, drawings, diagrams, charts, and other graphical elements that increase users' understanding. Organize and maintain a repository of all documents and artifacts.
  • Revise documents as changes or modifications to information systems and services occur.
  • Actively scribe and facilitate scope-related Office of Cybersecurity meetings. Needs to be able to listen, summarize, and capture the essential elements for the project meeting minutes.


Qualifications:

  • Bachelor's degree in English, journalism, technical writing, or similar discipline.
  • 2+ years of documented Information Technology related work experience.
  • 2+ years of technical writing experience in positions requiring the development of structured written materials and visual aids.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to interact with internal and external vendors, project team members, management, and agency departments and to build relationships and use facilitation skills with both technical and non-technical personnel.
  • Ability to write, edit, and prepare presentations of technical information for both technical and business personnel using appropriate and illustrative graphical elements.
  • Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.
  • Ability to collaborate and coordinate with multiple teams and vendors.
  • Ability to work independently and as a member of a team.
  • Ability to multitask and prioritize tasks effectively in order to meet deadlines.
  • Must possess advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio, Project, etc.) to include working with templates and style guidelines for branding consistency.
  • Keen attention to detail while maintaining the ability to see the big picture.
  • Ability to absorb and retain complex processes.
  • Demonstrable understanding of the rules of English grammar and usage.
  • Ability to accept changes and constructive criticism in a fast turn-around environment.


Preferred:

  • Prior experience in writing System Security Plans, Advance Planning Documents, Requests For Proposals, or similar documents.
  • Experience with CMS MARS-E 2.2 or other NIST Risk Management Framework (RMF) compliant programs.
  • Prior experience with Bizagi.
  • Previous public sector work experience.
  • Experience with an eGRC tool.
  • A bachelor's degree and at least two (2) years of technical writing experience.
  • An equivalent combination of experience and education may be considered.

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