Automotive Service Consultant

5 days ago


Durham, North Carolina, United States Quality Equipment Full time
Service Writer Opportunity at Quality Equipment

We are seeking a skilled Service Writer to join our team at Quality Equipment, a leading John Deere dealer with 36 locations across North Carolina, South Carolina, and Virginia.

Key Responsibilities:
  • Field internal and external customer inquiries for the Service Department
  • Open and maintain work orders until they are closed and invoiced
  • Update customer profiles with equipment, hours, or other information from work orders
  • Maintain service accessories and supplies, and prepare replacement orders when necessary
  • Prepare warranty and/or product improvement submissions
  • Assist customers with equipment loading/unloading, and close and process RO's for payment when needed
  • Support technicians with part service, including parts lookup, pulling parts from stock, and processing MD orders
  • Assist on the parts counter and with loading/unloading trucks when necessary
  • Stage equipment for service and maintain the lot for customer pick-up and delivery
Requirements:
  • Basic knowledge of accounting practices
  • Ability to use standard desktop applications, such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms
  • Ability to operate a forklift
What We Offer:

Our employees receive competitive wages and benefits, including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. We also provide significant paid training and opportunities for professional and personal development.



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